Features¶
Call Management¶
- Dedicated Direct Calling User Extensions
- Personal Voicemail & Team VoiceMail
- Outbound Calls - Manual, Preview, Auto and Predictive
- Inbound calls - Automated Call Distribution (ACD)
- Blended calls (Inbound, Outbound)
- Scheduled callbacks (Manual & Auto)
- 3-way Conference and Call Transfers
- Interactive voice response (IVR) with Campaign/Queue
- Broadcast and Survey Dialing
Campaign Management¶
- Multi-Lead List per Campaign
- Agents Allocated Simultaneously Multiple Campaigns
- Campaign Defined Scripts
- Custom Caller ID - Campaign Specific
- Custom Call Statuses and Call Dispositions
- Dynamic Area Code Caller ID
- Hotkeys for quick hangup and call dispositions
- Filter Leads (Dynamically Exclude Numbers from Lists)
Compliance¶
- US, UK and Australia telemarketing compliance
- Drop timer with safe-harbor message for FTC compliance
Call Recording & Voice Log Storage¶
- Full Call Recordings or on-demand
- Option to Store Call Recordings on your own FTP server
Lead Management¶
- Upload and download of customer lists
- Leads Filtering
- Leads Recycle
- Internal DNC and Blacklist
- Leads Timezone Restrictions
Supervisor Management¶
- Real-time Dashboard
- Listen-in, Barge-in & Whisper
- Force Log-out
- Reports and Analytics
Team Management¶
- Multi-Group, Multi-Campaign Assignments
- Skill-Rating based Agent priority routing
- Support Remote and Mobile Workers
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