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goautodial gets loged out & cross connection between agents

Added by vijay muddu over 10 years ago

hi everybody i am vijay muddu & i am new to this forum.

i am using goautodial 2.0 with Asterisk 1.4.39.1-vici RPM,

Problem: Sharp at 1.00 pm all agent loged in goautodial dailer are disconnected & some agents who are live on call get cross connection

all agents have to lo-gout from the dailer restart the xlite & then it works file

can any body help me out

it happens daily sharp at 1.pm i tried to check the logs didnt find any problem ,can somebody guide me to resolve the problem.

Thanks


Replies (3)

RE: goautodial gets loged out & cross connection between agents - Added by Levy Ryan Nolasco over 10 years ago

Hi,

Please upgrade to GOautodial CE 3.0. We don't support 2.X anymore.

Regards,
Ryan

RE: goautodial gets loged out & cross connection between agents - Added by striker 247 over 10 years ago

change the Timeclock End Of Day: in ADMIN- system settings page.

Timeclock End Of Day - This setting defines when all users are to be auto logged out
of the timeclock system. Only runs once a day. must be only 4 digits 2 digit hour and
 2 digit minutes in 24 hour time. Default is 000

br
striker
www.striker24x7.blogspot.com

RE: goautodial gets loged out & cross connection between agents - Added by Demian Biscocho over 10 years ago

You need to configure your server to your timezone. By default, it's set to US EST (Eastern Standard Time). There is a script running automatically at 1am EST that cleans the database and logs off all the agents. So 1am EST might be your 1pm local time.

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