GOautodial Open Source Omni-channel Contact Center Suite

Hi,

Please post your dialplan and carrier entry.

Thank you!

register => xxx:xxx!@voip.eutelia.it:5060/xxx

[Eutelia]
disallow=all
allow=gsm
allow=ulaw
type=friend
dtmfmode=rfc2833
context=trunkinbound
qualify=yes
insecure=very
nat=yes
host=voip.eutelia.it
allow=alaw
allow=g729
username=xxxx
secret=xxx

exten => _6904014131.,1,AGI
exten => _6904014131.,2,Dial(SIP/${EXTEN:10}@Eutelia,,tTo)
exten => _6904014131.,3,Hangup

THIS IS THE DIALPLAN ENTRY THAT CONFIGURE IN AUTOMATIC.

BUT IN MY SERVER WE HAVE A VERSION OF GAOTUDIAL 2.1 AND I HAVE ANOTHER DIALPLAN ENTRY:
exten => _X.,1,AGI
exten => _X.,2,Dial(SIP/${EXTEN:1}@goautodial,,tTo)
exten => _X.,3,Hangup

BUT IF I PUT THIS DON'T WORK. :(
PLEASE I NEED VERY URGENTLY A SOLUTION

BEST REGARDS

Try to use 6904014131 as your campaign dial prefix and make some test and monitor the output.

Thank you!

check your campaign settings or list upload , as somewere its adding prefix as in_file

Executing [3108738298in_file085387105@default:3] Hangup("Local/3108738298in_file085387105@default-c134,2", "") in new stack

br
striker
www.striker24x7.blogspot.com

DON'T FUNCTION. CAN I HAVE THE DIALPLAN ENTRY?
I USE IN GOAUTODIAL 2.1 THIS
exten => _X.,1,AGI
exten => _X.,2,Dial(SIP/${EXTEN:1}@goautodial,,tTo)
exten => _X.,3,Hangup

BUT DON'T FUNCTION IN 3.0

You can try using the dialplan below and make sure to set "9" as your campaign dial prefix.

exten => _91XXXXXXXXXX,1,AGI
exten => _91XXXXXXXXXX,2,Dial(SIP/${EXTEN:1}@goautodial,,tTo)
exten => _91XXXXXXXXXX,3,Hangup

Please visit link for more information:
http://www.justgovoip.com/index.php/tutorials/tutorialspage#t2

Thank you!

I need call in italy not in USA......

I use italian carrier voip

Please try to use dialplan below:

exten => _939.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _939.,2,Dial(SIP/${EXTEN:1}@goautodial,,tTo)
exten => _939.,3,Hangup

THIS GUIDE IS INCORRECT....DOESN'T WORK.
SO CHE I HAVE THE GUIDE TO CONFIGURE CARRIER AND DIALPLAN ENTRY.
I HAVE ITALIAN CARRIER AND IN MY LAST GOAUTODIAL 2.1 C.E I HAVE THIS CONFIGURE THAT WORK VERY FINE:
[goautodial]
disallow=all
allow=g729
allow=gsm
allow=ulaw
type=friend
secret=x
username=x
host=voip.terastudio.it
dtmfmode=rfc2833
context=trunkinbound
qualify=yes
insecure=very
nat=yes

exten => _X.,1,AGI
exten => _X.,2,Dial(SIP/${EXTEN:1}@goautodial,,tTo)
exten => _X.,3,Hangup

BUT IN 3.0 DONT WORK THIS.....

SO I NEED GUIDE TO CONFIGURE IT.

THANKS IN ADVANCE.

Looks like you chose the "from file" option for the country code when you loaded your leads. Set it to your correct country code (39).

[Sep 11 11:55:39] -- Executing [3108738298in_file085387105@default:3] Hangup("Local/3108738298in_file085387105@default-c134,2", "") in new stack
[Sep 11 11:55:39] Spawn extension (default, 3108738298in_file085387105, 3) exited non-zero on 'Local/3108738298in_file085387105@default-c134,2'

This dialplan is a catch-all dialplan. Not recommended since this might break other system dialplans.

exten => _X.,1,AGI
exten => _X.,2,Dial(SIP/${EXTEN:1}@goautodial,,tTo)
exten => _X.,3,Hangup

Ciao Sergio, hai risolto il problema ?

I am dialing UK and my Account Entry and Dialplan Entry are:

Account Entry:
[UKOUT]
disallow=all
allow=gsm
allow=ulaw
type=friend
secret=xxxxxxxxxx
username=xxxxxxxxxx
host=xx.xxx.xx.xxx
dtmfmode=rfc2833
context=trunkinbound
qualify=yes
insecure=very
rtptimeout=60
nat=yes
fromdomain=xxxxxxxxxx
allow=alaw

Dialplan Entry:

exten => _944.,1,AGI
exten => _944.,2,Dial(SIP/${EXTEN:1}@UKOUT,,tTo)
exten => _944,3,Hangup

and I am getting congestion cause 1 in new stack error.

[Jul 23 18:43:01] Parsing '/etc/asterisk/manager.conf': [Jul 23 18:43:01] Found
[Jul 23 18:43:01] Manager 'sendcron' logged on from 127.0.0.1
[Jul 23 18:43:01] Manager 'sendcron' logged off from 127.0.0.1
[Jul 23 18:43:01] Parsing '/etc/asterisk/manager.conf': [Jul 23 18:43:01] Found
[Jul 23 18:43:01] Manager 'sendcron' logged on from 127.0.0.1
[Jul 23 18:43:02] Manager 'sendcron' logged off from 127.0.0.1
[Jul 23 18:43:06] Parsing '/etc/asterisk/manager.conf': [Jul 23 18:43:06] Found
[Jul 23 18:43:06] Manager 'sendcron' logged on from 127.0.0.1
[Jul 23 18:43:06] Manager 'sendcron' logged off from 127.0.0.1
[Jul 23 18:43:09] Parsing '/etc/asterisk/manager.conf': [Jul 23 18:43:09] Found
[Jul 23 18:43:09] Manager 'sendcron' logged on from 127.0.0.1
[Jul 23 18:43:09] -- Executing [9441626770872@default:1] AGI in new stack
[Jul 23 18:43:09] Parsing '/etc/asterisk/manager.conf': [Jul 23 18:43:09] Found
[Jul 23 18:43:09] Manager 'sendcron' logged on from 127.0.0.1
[Jul 23 18:43:09] -- Executing [9441825872029@default:1] AGI in new stack
[Jul 23 18:43:09] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jul 23 18:43:09] -- Executing [9441626770872@default:2] Dial("Local/9441626770872@default-b710,2", "SIP/441626770872@UKOUT||tTo") in new stack
[Jul 23 18:43:09] -- Called 441626770872@UKOUT
[Jul 23 18:43:09] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jul 23 18:43:09] -- Executing [9441825872029@default:2] Dial("Local/9441825872029@default-dc68,2", "SIP/441825872029@UKOUT||tTo") in new stack
[Jul 23 18:43:09] -- Called 441825872029@UKOUT
[Jul 23 18:43:09] Parsing '/etc/asterisk/manager.conf': [Jul 23 18:43:09] Found
[Jul 23 18:43:09] Manager 'sendcron' logged on from 127.0.0.1
[Jul 23 18:43:09] -- Executing [9441827373163@default:1] AGI in new stack
[Jul 23 18:43:09] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jul 23 18:43:09] -- Executing [9441827373163@default:2] Dial("Local/9441827373163@default-4504,2", "SIP/441827373163@UKOUT||tTo") in new stack
[Jul 23 18:43:09] -- Called 441827373163@UKOUT
[Jul 23 18:43:09] Parsing '/etc/asterisk/manager.conf': [Jul 23 18:43:09] Found
[Jul 23 18:43:09] Manager 'sendcron' logged on from 127.0.0.1
[Jul 23 18:43:09] -- Executing [9441922621615@default:1] AGI in new stack
[Jul 23 18:43:09] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jul 23 18:43:09] -- Executing [9441922621615@default:2] Dial("Local/9441922621615@default-e4bb,2", "SIP/441922621615@UKOUT||tTo") in new stack
[Jul 23 18:43:09] -- Called 441922621615@UKOUT
[Jul 23 18:43:09] Parsing '/etc/asterisk/manager.conf': [Jul 23 18:43:09] Found
[Jul 23 18:43:09] Manager 'sendcron' logged on from 127.0.0.1
[Jul 23 18:43:09] -- Executing [9441308862117@default:1] AGI in new stack
[Jul 23 18:43:09] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jul 23 18:43:09] -- Executing [9441308862117@default:2] Dial("Local/9441308862117@default-bdb4,2", "SIP/441308862117@UKOUT||tTo") in new stack
[Jul 23 18:43:09] -- Called 441308862117@UKOUT
[Jul 23 18:43:09] Parsing '/etc/asterisk/manager.conf': [Jul 23 18:43:09] Found
[Jul 23 18:43:09] Manager 'sendcron' logged on from 127.0.0.1
[Jul 23 18:43:09] -- Executing [9441823664270@default:1] AGI in new stack
[Jul 23 18:43:09] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jul 23 18:43:09] -- Executing [9441823664270@default:2] Dial("Local/9441823664270@default-11bb,2", "SIP/441823664270@UKOUT||tTo") in new stack
[Jul 23 18:43:09] -- Called 441823664270@UKOUT
[Jul 23 18:43:10] -- SIP/UKOUT-0000004c is circuit-busy
[Jul 23 18:43:10] Everyone is busy/congested at this time (1:0/1/0)
[Jul 23 18:43:10] Auto fallthrough, channel 'Local/9441626770872@default-b710,2' status is 'CONGESTION'
[Jul 23 18:43:10] > Channel Local/9441626770872@default-b710,1 was never answered.
[Jul 23 18:43:10] -- Executing [h@default:1] DeadAGI("Local/9441626770872@default-b710,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----1-----CONGESTION----------") in new stack
[Jul 23 18:43:10] Manager 'sendcron' logged off from 127.0.0.1
[Jul 23 18:43:10] -- SIP/UKOUT-0000004e is circuit-busy
[Jul 23 18:43:10] Everyone is busy/congested at this time (1:0/1/0)
[Jul 23 18:43:10] Auto fallthrough, channel 'Local/9441827373163@default-4504,2' status is 'CONGESTION'
[Jul 23 18:43:10] > Channel Local/9441827373163@default-4504,1 was never answered.
[Jul 23 18:43:10] Manager 'sendcron' logged off from 127.0.0.1
[Jul 23 18:43:10] -- Executing [h@default:1] DeadAGI("Local/9441827373163@default-4504,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----1-----CONGESTION----------") in new stack
[Jul 23 18:43:10] -- SIP/UKOUT-0000004d is circuit-busy
[Jul 23 18:43:10] Everyone is busy/congested at this time (1:0/1/0)
[Jul 23 18:43:10] Auto fallthrough, channel 'Local/9441825872029@default-dc68,2' status is 'CONGESTION'
[Jul 23 18:43:10] > Channel Local/9441825872029@default-dc68,1 was never answered.
[Jul 23 18:43:10] -- Executing [h@default:1] DeadAGI("Local/9441825872029@default-dc68,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----1-----CONGESTION----------") in new stack
[Jul 23 18:43:10] Manager 'sendcron' logged off from 127.0.0.1
[Jul 23 18:43:10] -- SIP/UKOUT-0000004f is circuit-busy
[Jul 23 18:43:10] Everyone is busy/congested at this time (1:0/1/0)
[Jul 23 18:43:10] Auto fallthrough, channel 'Local/9441922621615@default-e4bb,2' status is 'CONGESTION'
[Jul 23 18:43:10] > Channel Local/9441922621615@default-e4bb,1 was never answered.
[Jul 23 18:43:10] -- Executing [h@default:1] DeadAGI("Local/9441922621615@default-e4bb,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----1-----CONGESTION----------") in new stack
[Jul 23 18:43:10] Manager 'sendcron' logged off from 127.0.0.1
[Jul 23 18:43:10] -- SIP/UKOUT-00000050 is circuit-busy
[Jul 23 18:43:10] Everyone is busy/congested at this time (1:0/1/0)
[Jul 23 18:43:10] Auto fallthrough, channel 'Local/9441308862117@default-bdb4,2' status is 'CONGESTION'
[Jul 23 18:43:10] > Channel Local/9441308862117@default-bdb4,1 was never answered.
[Jul 23 18:43:10] -- Executing [h@default:1] DeadAGI("Local/9441308862117@default-bdb4,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----1-----CONGESTION----------") in new stack
[Jul 23 18:43:10] Manager 'sendcron' logged off from 127.0.0.1
[Jul 23 18:43:10] -- SIP/UKOUT-00000051 is circuit-busy
[Jul 23 18:43:10] Everyone is busy/congested at this time (1:0/1/0)
[Jul 23 18:43:10] Auto fallthrough, channel 'Local/9441823664270@default-11bb,2' status is 'CONGESTION'
[Jul 23 18:43:10] > Channel Local/9441823664270@default-11bb,1 was never answered.
[Jul 23 18:43:10] -- Executing [h@default:1] DeadAGI("Local/9441823664270@default-11bb,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----1-----CONGESTION----------") in new stack
[Jul 23 18:43:10] == Manager 'sendcron' logged off from 127.0.0.1
[Jul 23 18:43:11] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----1-----CONGESTION---------- completed, returning 0
[Jul 23 18:43:11] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----1-----CONGESTION---------- completed, returning 0
[Jul 23 18:43:11] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----1-----CONGESTION---------- completed, returning 0
[Jul 23 18:43:11] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----1-----CONGESTION---------- completed, returning 0
[Jul 23 18:43:11] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----1-----CONGESTION---------- completed, returning 0
[Jul 23 18:43:11] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----1-----CONGESTION---------- completed, returning 0

Please help. Need to fix this ASAP.

exten => _944.,1,AGI
exten => _944.,2,Dial(SIP/${EXTEN:1}@UKOUT,,tTo)
exten => _944,3,Hangup

are you able to make a call manually?

post the cli log of a manually dialled call.

br
striker
www.striker24x7.blogspot.com

The issue is fixed. The issue was with the dialplan.

I used

exten => _944XXXXXXXXXX,1,AGI
exten => _944XXXXXXXXXX,2,Dial(SIP/${EXTEN:1}@UKOUT,,tTo)
exten => _944XXXXXXXXXX,3,Hangup

My Carrier ID is UKOUT.

Thank you for you help