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VM Button not working

Added by ras el over 5 years ago

Hello,

How can i set the VM button to work??? Nothing happens when i try to transfer the live call to VM. Where is the VM extension set?

I would like to drop a prerecorded message everytime the agent gets a answer machine or voicemail.

Thank you.


Replies (10)

RE: VM Button not working - Added by Levy Ryan Nolasco over 5 years ago

Hi,

You first need to upload an audio file then on the Campaign advance settings set the following:

Answering Machine Message:
AMD send to Action: (If you are using Autodial with AMD ON)
WaitForSilence Options: (You can set 2000,2)

RE: VM Button not working - Added by ras el over 5 years ago

Levy Ryan Nolasco wrote:

Hi,

You first need to upload an audio file then on the Campaign advance settings set the following:

Answering Machine Message:
AMD send to Action: (If you are using Autodial with AMD ON)
WaitForSilence Options: (You can set 2000,2)

Hi Levy,

Ive done multiple test, i have proper wave format uploaded.. I have amd section to on, with waitforsilence 2000,2 ...

I notice that goautodial3.3 vicidial files had options for you to set VM extension for answermachine.. i dont see that option in goautodial4.

I turned on chrome inspect, and i notice these errors.. it seems the amd vm extension is empty..

GOagentJS.php:7640 Uncaught ReferenceError: campaign_am_message_exten is not defined
at mainxfer_send_redirect (GOagentJS.php:7640)
at HTMLButtonElement.onclick (agent.php:1)

line 7640 of GoagentJS.php is below..

if (taskvar == 'XfeRVMAIL') {
                    var blindxferdialstring = campaign_am_message_exten + '*' + campaign + '*' + $(".formMain input[name='phone_code']").val() + '*' + $(".formMain input[name='phone_number']").val() + '*' + $(".formMain input[name='lead_id']").val();
                    no_delete_VDAC = 1;
                }

RE: VM Button not working - Added by ras el over 3 years ago

Jackie Alfonso wrote in RE: VM Button not working:

Hi,

Update your server with latest version:

https://goautodial.org/projects/goautodialce/wiki/HOWTO_Update_latest_version_via_Github

Thanks

Ive upgraded to the latest autodial and it still shows the same error, the field campaign_am_message_exten does not exist, only am_message_exten is showing in the sql table.

RE: VM Button not working - Added by Levy Ryan Nolasco over 3 years ago

Hi,

You replied on a 2 year old thread. We no longer support version 3 and do suggest you upgrade to the latest version.

RE: VM Button not working - Added by ras el over 3 years ago

Levy Ryan Nolasco wrote in RE: VM Button not working:

Hi,

You replied on a 2 year old thread. We no longer support version 3 and do suggest you upgrade to the latest version.

Hello,

I am not using/never used goautodial3... I am currently testing goautodial4 with the latest updates https://goautodial.org/projects/goautodialce/wiki/HOWTO_Update_latest_version_via_Github ... This errors is happening in goautodial 4..

RE: VM Button not working - Added by ras el over 3 years ago

Levy Ryan Nolasco wrote in RE: VM Button not working:

Hi,

You replied on a 2 year old thread. We no longer support version 3 and do suggest you upgrade to the latest version.

the script is calling campaign_exten yet that field doesnt exist in goautodial4 sql schema.. only am_message_exten ..

RE: VM Button not working - Added by Levy Ryan Nolasco over 3 years ago

Hi,

We will check on it and update you soon.

RE: VM Button not working - Added by ras el over 3 years ago

Levy Ryan Nolasco wrote in RE: VM Button not working:

Hi,

We will check on it and update you soon.

Any updates?

RE: VM Button not working - Added by Levy Ryan Nolasco over 3 years ago

Hi,

Yes it is fixed now. Please update your server to the latest version. https://goautodial.org/projects/goautodialce/wiki/HOWTO_Update_latest_version_via_Github

Thank you.

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