Project

General

Profile

VM Button not working

Added by ras el about 1 year ago

Hello,

How can i set the VM button to work??? Nothing happens when i try to transfer the live call to VM. Where is the VM extension set?

I would like to drop a prerecorded message everytime the agent gets a answer machine or voicemail.

Thank you.


Replies (3)

RE: VM Button not working - Added by Levy Ryan Nolasco almost 1 year ago

Hi,

You first need to upload an audio file then on the Campaign advance settings set the following:

Answering Machine Message:
AMD send to Action: (If you are using Autodial with AMD ON)
WaitForSilence Options: (You can set 2000,2)

RE: VM Button not working - Added by ras el almost 1 year ago

Levy Ryan Nolasco wrote:

Hi,

You first need to upload an audio file then on the Campaign advance settings set the following:

Answering Machine Message:
AMD send to Action: (If you are using Autodial with AMD ON)
WaitForSilence Options: (You can set 2000,2)

Hi Levy,

Ive done multiple test, i have proper wave format uploaded.. I have amd section to on, with waitforsilence 2000,2 ...

I notice that goautodial3.3 vicidial files had options for you to set VM extension for answermachine.. i dont see that option in goautodial4.

I turned on chrome inspect, and i notice these errors.. it seems the amd vm extension is empty..

GOagentJS.php:7640 Uncaught ReferenceError: campaign_am_message_exten is not defined
at mainxfer_send_redirect (GOagentJS.php:7640)
at HTMLButtonElement.onclick (agent.php:1)

line 7640 of GoagentJS.php is below..

if (taskvar == 'XfeRVMAIL') {
var blindxferdialstring = campaign_am_message_exten + '*' + campaign + '*' + $(".formMain input[name='phone_code']").val() + '*' + $(".formMain input[name='phone_number']").val() + '*' + $(".formMain input[name='lead_id']").val();
no_delete_VDAC = 1;
}
    (1-3/3)
    Go to top