VM Button not working
Added by ras el about 1 year ago
Hello,
How can i set the VM button to work??? Nothing happens when i try to transfer the live call to VM. Where is the VM extension set?
I would like to drop a prerecorded message everytime the agent gets a answer machine or voicemail.
Thank you.
Replies (3)
RE: VM Button not working
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Added by Levy Ryan Nolasco almost 1 year ago
Hi,
You first need to upload an audio file then on the Campaign advance settings set the following:
Answering Machine Message:
AMD send to Action: (If you are using Autodial with AMD ON)
WaitForSilence Options: (You can set 2000,2)
RE: VM Button not working
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Added by ras el almost 1 year ago
Levy Ryan Nolasco wrote:
Hi,
You first need to upload an audio file then on the Campaign advance settings set the following:
Answering Machine Message:
AMD send to Action: (If you are using Autodial with AMD ON)
WaitForSilence Options: (You can set 2000,2)
Hi Levy,
Ive done multiple test, i have proper wave format uploaded.. I have amd section to on, with waitforsilence 2000,2 ...
I notice that goautodial3.3 vicidial files had options for you to set VM extension for answermachine.. i dont see that option in goautodial4.
I turned on chrome inspect, and i notice these errors.. it seems the amd vm extension is empty..
GOagentJS.php:7640 Uncaught ReferenceError: campaign_am_message_exten is not defined
at mainxfer_send_redirect (GOagentJS.php:7640)
at HTMLButtonElement.onclick (agent.php:1)
line 7640 of GoagentJS.php is below..
if (taskvar == 'XfeRVMAIL') {
var blindxferdialstring = campaign_am_message_exten + '*' + campaign + '*' + $(".formMain input[name='phone_code']").val() + '*' + $(".formMain input[name='phone_number']").val() + '*' + $(".formMain input[name='lead_id']").val();
no_delete_VDAC = 1;
}
RE: VM Button not working
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Added by Jackie Alfonso 11 months ago
Hi,
Update your server with latest version:
https://goautodial.org/projects/goautodialce/wiki/HOWTO_Update_latest_version_via_Github
Thanks