GOautodial Open Source Omni-channel Contact Center Suite

Hi,

It looks your referring to Auto Alt-Number Dialing:

Auto Alt-Number Dialing -This setting is used to automatically dial alternate number fields while dialing in the RATIO and ADAPT dial methods when there is no contact at the main phone number for a lead, the statuses to trigger alt dial can be set in the Auto Alt Dial page. This setting is not used by the MANUAL dial method. EXTENDED alternate numbers are numbers loaded into the system outside of the standard lead information screen. Using EXTENDED you can have hundreds of phone numbers for a single customer record. Using MULTI_LEAD allows you to use a separate lead for each number on a customer account that all share a common vendor_lead_code, and the type of phone number for each is defined with a label in the Owner field. This option will disable some options on the Modify Campaign screen and show a link to the Multi-Alt Settings page which allows you to set which phone number types, defined by the label of each lead, will be dialed and in what order. This will create a special lead filter and will alter the Rank field of all of the leads inside the lists set to this campaign in order to call them in the order you have specified.

If yes. Try this:

1. mysql -A
2. Run this:
update vicidial_campaigns set auto_alt_dial='ALT_ONLY' where campaign_id='put_your_campaign_id_here';

Notes:
Other options for auto_alt_dial:
'NONE'
'ALT_ONLY'
'ADDR3_ONLY'
'ALT_AND_ADDR3'
'ALT_AND_EXTENDED'
'ALT_AND_ADDR3_AND_EXTENDED'
'EXTENDED_ONLY'
'MULTI_LEAD'

Thanks

Wittie Manansala wrote:

Hi,

It looks your referring to Auto Alt-Number Dialing [...]

Yes, that was exactly what I was looking for, thanks for the detailed explanation.