Project

General

Profile

Lead Recycling to Alternative Number

Added by Guilherme Bizzani about 2 years ago

Hello all, I would like to know if there is a way to call to the costumer's alternative number when I can't reach him using Lead Recycling in his Primary number.

Example: Try calling his primary number for 3 times, and get AB status. Then switch the numbers and try calling his alternative number for 3 times too.

If there is no "easy" way to do that, in wich files of the system does Vicidial do that? Is this a crontab or a trigger in database or something else?


Replies (2)

RE: Lead Recycling to Alternative Number - Added by Wittie Manansala about 2 years ago

Hi,

It looks your referring to Auto Alt-Number Dialing:

Auto Alt-Number Dialing -This setting is used to automatically dial alternate number fields while dialing in the RATIO and ADAPT dial methods when there is no contact at the main phone number for a lead, the statuses to trigger alt dial can be set in the Auto Alt Dial page. This setting is not used by the MANUAL dial method. EXTENDED alternate numbers are numbers loaded into the system outside of the standard lead information screen. Using EXTENDED you can have hundreds of phone numbers for a single customer record. Using MULTI_LEAD allows you to use a separate lead for each number on a customer account that all share a common vendor_lead_code, and the type of phone number for each is defined with a label in the Owner field. This option will disable some options on the Modify Campaign screen and show a link to the Multi-Alt Settings page which allows you to set which phone number types, defined by the label of each lead, will be dialed and in what order. This will create a special lead filter and will alter the Rank field of all of the leads inside the lists set to this campaign in order to call them in the order you have specified.

If yes. Try this:

1. mysql -A
2. Run this:
update vicidial_campaigns set auto_alt_dial='ALT_ONLY' where campaign_id='put_your_campaign_id_here';

Notes:
Other options for auto_alt_dial:
'NONE'
'ALT_ONLY'
'ADDR3_ONLY'
'ALT_AND_ADDR3'
'ALT_AND_EXTENDED'
'ALT_AND_ADDR3_AND_EXTENDED'
'EXTENDED_ONLY'
'MULTI_LEAD'

Thanks

RE: Lead Recycling to Alternative Number - Added by Guilherme Bizzani about 2 years ago

Wittie Manansala wrote:

Hi,

It looks your referring to Auto Alt-Number Dialing [...]

Yes, that was exactly what I was looking for, thanks for the detailed explanation.

    (1-2/2)
    Go to top