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listening to agents is not possible

Added by Anna Swift over 6 years ago

I can't listen to agents from the dash board in the goautodial 3.3 online hosted version, however I can barge into calls but never listen to them, the problem is the phone does not ring when I assign listen and put the admin phone in place. It does not call the phone to start the blind monitering session.
I m waiting for a prompt reply please help me out


Replies (3)

RE: listening to agents is not possible - Added by Praveen Jaiswal over 6 years ago

Use latest softphone Bria it will work

RE: listening to agents is not possible - Added by Levy Ryan Nolasco over 6 years ago

Hi,

Posting your asterisk CLI while attempting to Listen will help us review your concern.

RE: listening to agents is not possible - Added by Ankit Aparajey over 6 years ago

hi,

you can check conference.conf and modules associated with it. Usually it happens when it gets damaged while installation, anyways you can always listen to your agent by login in to your admin console and then dealing your agent extension.
If you have any doubt or query please feel free to contact us.

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