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Agents auto pausing

Added by ete ete almost 8 years ago

We are using GoAutoDial CE 3.3 and agents as using at their workstations Linux Mint 17.3 Cinnamon.
The problem is that the agents go in pause automatically while they are waiting for a call. At their screen it shows like they are ready to take calls but in supervisor dashboard they are in pause. This happen to almost all agents. I tried different browsers but nothing changed.

Can someone help me ? It would be very appreciated.


Replies (5)

RE: Agents auto pausing - Added by ed dagohoy almost 8 years ago

check the process of your server.

RE: Agents auto pausing - Added by ete ete almost 8 years ago

I have done it but nothing change they will work about 30 min without stopping and it will start again with the pause.
sometimes it goes in pause every 5 minutes
can this be a issue caused by the server? or I have to look something else that might cause it?

RE: Agents auto pausing - Added by ji helen over 7 years ago

Are the agents and servers on the same LAN?

RE: Agents auto pausing - Added by Ankit Aparajey over 7 years ago

hello,

you need to check few things and let me know the result.

1. check latency between workstation, supervisor and server.
2. if possible let me have packet capture(TCP dump) from workstation, supervisor and server end.
3. check the logs in server if there is any error coming for dhadi or php?

Thank you
Incorpus TeleNetworks
skype : incorpus.support
email :

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