GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

06/30/2015

02:10 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: choose which fields to export in csv format

Dear all,
I've setup a Goautodial system which seems to be working fine.
when I connect to the reporting interf... Jack HEINZ

04/04/2015

04:18 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: hangup, park up and transfer button are no longer grayed after an incoming call

Dear all,
I've installed goautodial 3. When I hangup and choose call disposition after an incoming call, my hangup... Jack HEINZ

04/03/2015

06:28 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Where is recording directory

hi Wittie,
Thank you for your help.
Best regards, Jack HEINZ

03/29/2015

05:20 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: Enable FTP

Dear all,
I've installed goautodial 3. But FTP is disabled. How to enable ftp?
Best regards,
Jack HEINZ

04:46 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: Where is recording directory

Dear all,
I've installed goautodial 3. I want to know where is recording directory?
Best regards,
Jack HEINZ

03/28/2015

06:08 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: manually unhook incoming calls

hi Striker,
Thank you for your help. it works well.
Best regards, Jack HEINZ

03/24/2015

05:03 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: manually unhook incoming calls

Dear all,
I've installed goautodial 3. I created inbound campaign. Incoming calls are automatically unhooked on t... Jack HEINZ

03/23/2015

05:03 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: Reports & Analytics and "Recordings"

Dear all,
I've installed goautodial 3. When I go to the administration interface, on the menu "Reports & Analytics... Jack HEINZ

02/27/2015

07:07 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: agent on paused

Dear all,
I've created an INBOUND campaign. after the first call received by the agent, the system puts the agent ... Jack HEINZ

02/23/2015

12:05 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: My new inbound campaign does not appear in the dashboard

Hi MTDROX,
Thank for your help. Your solution is ok for me.
Best regards. Jack HEINZ