GOautodial Open Source Omni-channel Contact Center Suite

To replicate this issue follow the steps below.

1. Create a Manual dial/Autodial Campaign and set the Manual Alt Dial - Yes.
2. Create 2 sets of List. Set 1 the phone column of your leads should be empty and put the valid ones on the Address3 and AltNum column. Set 2 set any invalid or bad numbers on the Phone column of your leads and put the valid ones on the Address3 and AltNum column.
3. Login to your campaign and toggle the Alt Number Dialing then make some test calls.

Hi Chris,

Please confirm If the primary number has 3 digits or invalid phone number it will not dial the alternate number.

Thanks

Hi Chris,

All are resolved:

1. When it is enabled on agent UI you will not be able to dispose a call properly. The disposition overlay will not show up. This has been tested in inbound and outbound.
2. If the primary number is blank it will not dial the alternate number and the phone number on the address 3. You will not be able to dispose a call properly. The disposition overlay will not show up.
3. If a phone number is invalid or it reached the dial time out you will not be able to dispose a call properly. The disposition overlay will not show up as well.

Please update our git repo.

Thanks