Feature #7852: LiveHelperChat - Departments - GOautodial Open Source Omni-channel Contact Center Suite - GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

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with assignee column
with assignee column

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Feature #7852

closed

LiveHelperChat - Departments

Added by Levy Ryan Nolasco over 4 years ago. Updated over 2 years ago.

Status:

Closed

Priority:

Normal

Assignee:

Thom Bernarth Patacsil

Category:

Features

Target version:

GOautodial CE v4.0

Start date:

01/08/2020

Due date:

01/22/2020

% Done:

70%

Estimated time:

Description

Hi sir Alex,

May we request that there should be 2 default departments in LHC. Sales and Customer Service. Created agents by default should be assigned to Sales department and created Admin users should be assigned to both departments (Sales and Customer Service).

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Updated by Alexander Jim Abenoja over 4 years ago

Status changed from New to In Progress

inspecting tables...
Will make new API for this

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Updated by Demian Biscocho over 4 years ago

Due date set to 01/17/2020

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Updated by Alexander Jim Abenoja over 4 years ago

% Done changed from 0 to 10

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Updated by Alexander Jim Abenoja over 4 years ago

Status changed from In Progress to Feedback
Assignee changed from Alexander Jim Abenoja to Levy Ryan Nolasco
% Done changed from 10 to 50

Can you give me the default setting for the departments to be created.

I'm Done Creating the Module-like Activation, I just need the actual settings of the departments to be created.

Please create a dummy department (1 for sale and 1 for customer service) with the appropriate setting so I can replicate them for the actual default entries.

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