Feature #7852
closed
LiveHelperChat - Departments
70%
Description
Hi sir Alex,
May we request that there should be 2 default departments in LHC. Sales and Customer Service. Created agents by default should be assigned to Sales department and created Admin users should be assigned to both departments (Sales and Customer Service).
Updated by Alexander Jim Abenoja over 4 years ago
- Status changed from New to In Progress
inspecting tables...
Will make new API for this
Updated by
Updated by Alexander Jim Abenoja over 4 years ago
- Status changed from In Progress to Feedback
- Assignee changed from Alexander Jim Abenoja to Levy Ryan Nolasco
- % Done changed from 10 to 50
Can you give me the default setting for the departments to be created.
I'm Done Creating the Module-like Activation, I just need the actual settings of the departments to be created.
Please create a dummy department (1 for sale and 1 for customer service) with the appropriate setting so I can replicate them for the actual default entries.
Updated by Wittie Manansala over 4 years ago
- Assignee changed from Levy Ryan Nolasco to Alexander Jim Abenoja
Hi Alex,
You can view the created Departments (which are Sales and Customer Service) @ https://XXX.XXX.XXX.XX/livechat/lhc_web/index.php/site_admin/department/departments
Thanks
Updated by Alexander Jim Abenoja over 4 years ago
- Assignee changed from Alexander Jim Abenoja to Wittie Manansala
Hi Sir, what I am asking for is a dummy department with its appropriate settings, so I can replicate them in the default department to be created.
Updated by Alexander Jim Abenoja over 4 years ago
- Status changed from Feedback to In Progress
- Assignee changed from Wittie Manansala to Alexander Jim Abenoja
Saw the new entries. Thanks!
Updated by Alexander Jim Abenoja about 4 years ago
Creation for Default Department is now working.
Assigning of Users Next...
Updated by Wittie Manansala about 4 years ago
- Due date changed from 01/17/2020 to 01/22/2020
Hi Alex,
FYI please.
Reschedule from 1/17/2020 to 01/22/2020
Thanks
Updated by Alexander Jim Abenoja about 4 years ago
- % Done changed from 50 to 60
Updated by Alexander Jim Abenoja about 4 years ago
Retraced queries, did something in the code, debugging...
Updated by Thom Bernarth Patacsil almost 4 years ago
- Assignee changed from Alexander Jim Abenoja to Thom Bernarth Patacsil
Reviewing LHC
Updated by Thom Bernarth Patacsil almost 4 years ago
- % Done changed from 60 to 70
Updated by Wittie Manansala over 2 years ago
- Status changed from In Progress to Closed