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Feature #7852

LiveHelperChat - Departments

Added by Levy Ryan Nolasco 6 months ago. Updated 3 months ago.

Status:
In Progress
Priority:
Normal
Category:
Features
Target version:
Start date:
01/08/2020
Due date:
01/22/2020
% Done:

70%

Estimated time:

Description

Hi sir Alex,

May we request that there should be 2 default departments in LHC. Sales and Customer Service. Created agents by default should be assigned to Sales department and created Admin users should be assigned to both departments (Sales and Customer Service).

History

#1 Updated by Alexander Jim Abenoja 6 months ago

  • Status changed from New to In Progress

inspecting tables...
Will make new API for this

#3 Updated by Demian Lizandro Biscocho 6 months ago

  • Due date set to 01/17/2020

#4 Updated by Alexander Jim Abenoja 6 months ago

  • % Done changed from 0 to 10

#5 Updated by Alexander Jim Abenoja 6 months ago

  • Status changed from In Progress to Feedback
  • Assignee changed from Alexander Jim Abenoja to Levy Ryan Nolasco
  • % Done changed from 10 to 50

Can you give me the default setting for the departments to be created.

I'm Done Creating the Module-like Activation, I just need the actual settings of the departments to be created.

Please create a dummy department (1 for sale and 1 for customer service) with the appropriate setting so I can replicate them for the actual default entries.

#6 Updated by Wittie Manansala 6 months ago

  • Assignee changed from Levy Ryan Nolasco to Alexander Jim Abenoja

Hi Alex,

You can view the created Departments (which are Sales and Customer Service) @ https://XXX.XXX.XXX.XX/livechat/lhc_web/index.php/site_admin/department/departments

Thanks

#7 Updated by Alexander Jim Abenoja 6 months ago

  • Assignee changed from Alexander Jim Abenoja to Wittie Manansala

Hi Sir, what I am asking for is a dummy department with its appropriate settings, so I can replicate them in the default department to be created.

#8 Updated by Alexander Jim Abenoja 6 months ago

  • Status changed from Feedback to In Progress
  • Assignee changed from Wittie Manansala to Alexander Jim Abenoja

Saw the new entries. Thanks!

#9 Updated by Alexander Jim Abenoja 6 months ago

Creation for Default Department is now working.
Assigning of Users Next...

#10 Updated by Wittie Manansala 5 months ago

  • Due date changed from 01/17/2020 to 01/22/2020

Hi Alex,

FYI please.

Reschedule from 1/17/2020 to 01/22/2020

Thanks

#11 Updated by Alexander Jim Abenoja 5 months ago

  • % Done changed from 50 to 60

#12 Updated by Alexander Jim Abenoja 5 months ago

Retraced queries, did something in the code, debugging...

#13 Updated by Thom Bernarth Patacsil 3 months ago

  • Assignee changed from Alexander Jim Abenoja to Thom Bernarth Patacsil

Reviewing LHC

#14 Updated by Thom Bernarth Patacsil 3 months ago

Debugging

#15 Updated by Thom Bernarth Patacsil 3 months ago

  • % Done changed from 60 to 70

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