GOautodial Open Source Omni-channel Contact Center Suite

Would you like to sponsor the development for this feature? If yes, please send us (sales@goautodial.com) more detailed features like call flow/process diagram, mockups/screenshots and etc.

Hi Demian, surprised to see this got rejected, the inbound call notification is one of the important aspect of the Multi-channel contact center application (voice and non-voice)
Predictive dialer + Inbound IVR and ACD - which you have advertised as the 1st line item of Major Features in https://goautodial.org/. The feature does exist in all the standard vicidial versions (including earlier goautodial releases) and majority of autodialers do have it. I think you hurried a bit to release a stable version v4. Honestly if it was a unique requirement, wouldn't have mind to sponsor the development, the feature of call notification was meant to be default one included in the gad built. To simply put, it's like driving a car without a horn - you may not always use it but it's a must, no car sales person will say - oh you want a horn - pay extra, sorry could be wrong analogy but I wanted to make a point. Up to you and your dev team if you agree.
Thank you.

ACD = Automatic Call Distribution.

This is the same for both outbound auto/predictive dialing and inbound. Calls are automatically routed to the next available agent. Makes no sense to notify agents that there are incoming calls (whether outbound or inbound) since that's what ACD is for.

If you need us to customize the inbound call notifications, please get in touch with sales@goautodial.com. This tracker is meant for development purposes only.