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Bug #7760

closed

Showing dispo, pause when on call

Added by Ratanraj Singh over 4 years ago. Updated over 4 years ago.

Status:
Rejected
Priority:
Normal
Assignee:
Demian Biscocho
Category:
-
Target version:
GOautodial CE v4.0
Start date:
11/28/2019
Due date:
11/28/2019
% Done:

0%

Estimated time:

Description

Hello,
When agents are on long call, for some of the agents who are in call, in real time reports, it shows on Status "Dispo" and pause instead of "incall".
This hampers the reports. Kindly provide a solution for the same.

THANKS
Ratanraj

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