GOautodial Open Source Omni-channel Contact Center Suite

Allow per agent option to use either WebRTC and/or SIP phones.

Team,

Added an option when editing a user to enable/disable WebRTC on a specific user. On admin side, when modifying a user... You'll see the WebRTC setting (see first image below). And on the agent side, you will not have to logout of the agent portal or refresh the portal itself... You just need to logout of the dialer (when you're logged in) or just click the Login to Dialer button (see second image below), it'll check if WebRTC is either ENABLED, DISABLED or will be using SYSTEM DEFAULT...

Kindly test it on our test server. Thanks.

Cheers,
Chris

Hi sir Chris,

I'm unable to register my phone extension when i set WebRTC disabled. To be able to make it work i need to update the password of my phone extension as well.

To replicate the issue:
1. Created a new user or use the existing ones.
2. Disable WebRTC on the agent settings.
3. Register the phone extension associated with the user. (It will not register it just keeps on trying)
4. Update the password of the user and phone extension associated with it.

Hi Chris,

Its working now:

Steps:

1. Created a New User or Use the Existing ones.
2. Disable WebRTC on the User settings or set Enable WebRTC=DISABLED.
3. Update or Set New Password of the User.
4. Register the phone extension associated with the User.

Thanks

Hi Chris,

Please remove Step 3 on our flow.

It should be:
1. Created a New User or Use the Existing ones.
2. Disable WebRTC on the User settings or set Enable WebRTC=DISABLED.
3. Register the phone extension associated with the User.

Thanks

Wittie,

Pa-test ulit. Thanks.

Cheers,
Chris

Hi Chris,

Good to Go.

New Flow:

1. Created a New User or Use the Existing ones.
2. Disable WebRTC on the User settings or set Enable WebRTC=DISABLED.
3. Register the phone extension associated with the User

Thanks

Chris,

The default value needs to be "1" (webrtc enabled) for users who don't have the "enable_webrtc" column in their goautodialdb "users" table.

Currently the GUI is showing as "0" or "disabled" but when agent logs in to the dialer, it still defaults to webrtc (and not to the softphone):

If it doesn't get a value from the "enable_webrtc" column, then the GUI should show the default which is "ENABLED" (which is the default).

Team,

Done fixing. Kindly pull it on a server and test. Thanks.

Cheers,
Chris

Thanks Chris! All good!