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Bug #7617

closed

newgocev4 (Agent Performance Detail)

Added by Wittie Manansala over 5 years ago. Updated over 5 years ago.

Status:
Closed
Priority:
Immediate
Assignee:
Thom Bernarth Patacsil
Category:
Features
Target version:
GOautodial CE v4.0
Start date:
08/17/2019
Due date:
% Done:

100%

Estimated time:

Description

Hi Alex,

Please enable/port Agent Performance Detail on our GADV4.

Thanks

Files

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agentP_1.png (62.7 KB) agentP_1.png Wittie Manansala, 08/30/2019 09:06 PM
agentP_2.png (54.6 KB) agentP_2.png Wittie Manansala, 08/30/2019 09:07 PM
PERF1.png (34.9 KB) PERF1.png Jackie Alfonso, 09/05/2019 01:11 AM
PERF2.png (28.4 KB) PERF2.png Jackie Alfonso, 09/05/2019 01:11 AM
PERF3.png (26.1 KB) PERF3.png Jackie Alfonso, 09/05/2019 01:11 AM
AGP2.png (25.6 KB) AGP2.png Wittie Manansala, 09/05/2019 08:08 PM
AgentPerfDetail.PNG (58.2 KB) AgentPerfDetail.PNG Thom Bernarth Patacsil, 10/28/2019 08:18 AM
APD1.png (56.1 KB) APD1.png Levy Ryan Nolasco, 10/28/2019 06:04 PM
APD2.png (43 KB) APD2.png Levy Ryan Nolasco, 10/28/2019 06:04 PM
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 #1

Updated by Alexander Jim Abenoja over 5 years ago

  • Status changed from New to In Progress
  • % Done changed from 0 to 50

Ported with some minor bugs in display

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 #2

Updated by Alexander Jim Abenoja over 5 years ago

  • Status changed from In Progress to Feedback
  • Assignee changed from Alexander Jim Abenoja to Wittie Manansala
  • % Done changed from 50 to 70

Please Begin Testing...

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 #3

Updated by Wittie Manansala over 5 years ago

Hi Alex,

The stats are good but Non Pause and Pause Report only shows 1 agent instead of 2.


Thanks

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 #4

Updated by Wittie Manansala over 5 years ago

  • Status changed from Feedback to In Progress
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 #5

Updated by Alexander Jim Abenoja over 5 years ago

  • Status changed from In Progress to Feedback
  • Assignee changed from Alexander Jim Abenoja to Wittie Manansala

Found the bug on the pause table query condition:

AND pause_sec < 65000

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 #6

Updated by Jackie Alfonso over 5 years ago

Hi Alex,

Thanks for the update. based on our initial test the data are now showing we will do more test and give you a feed back if we found any bugs.

scroll down

scroll down

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 #7

Updated by Wittie Manansala over 5 years ago

  • File AGP2.png AGP2.png added
  • Assignee changed from Wittie Manansala to Alexander Jim Abenoja

Hi Alex,

Please check Pause and Login are same data.

Thanks

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 #8

Updated by Alexander Jim Abenoja over 5 years ago

  • Status changed from Feedback to In Progress

Reviewing codes on vici

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 #9

Updated by Alexander Jim Abenoja over 5 years ago

Inspected codes on v3, code is the same but different results.

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 #10

Updated by Thom Bernarth Patacsil over 5 years ago

Debugging sub statuses error

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 #11

Updated by Thom Bernarth Patacsil over 5 years ago

Fixed the query statement

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 #12

Updated by Levy Ryan Nolasco over 5 years ago

Hi sir Thom,

The reports now works well. Just a minor adjustment. Please do not include remote Agents on this report.


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 #13

Updated by Thom Bernarth Patacsil over 5 years ago

  • Status changed from In Progress to Feedback
  • % Done changed from 70 to 100
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 #14

Updated by Jackie Alfonso over 5 years ago

  • Status changed from Feedback to Closed
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