Bug #7484
closed
Voice in predictive
0%
Description
Good day!
We have a sound problem with incoming calls in the predictive system. And the problem is floating. It consists in the following:
usually the first call to the agent comes normally, but the second and subsequent calls come without a voice. Changing the workstation does not help (tried to transplant agents). It helps only change account.
We do not observe any connection with the load, the problem may manifest itself both with the load on the server and without it.
What could be the reason?
Updated by Nikolay Kile almost 5 years ago
I'd like to add that those problem is actuall for specific account only for one day. Next day- everything is ok(but problem could appear again, for example after break). Workaround is swithching agents to another accounts. Also usually when agents login to such account there is no voice promt("Currently you the only...".
Updated by Nikolay Kile almost 5 years ago
with Manual calls outbound calls situation is similar for those agents.
Updated by Wittie Manansala almost 5 years ago
- Status changed from New to Rejected
Hi,
Please use the forums. This issue tracker is for GOautodial development purposes only.
https://goautodial.org/projects/goautodialce/boards
Thank you!