GOautodial Open Source Omni-channel Contact Center Suite

Hello,

have you configured IVR parameters properly, can you share screenshot of your IVR queue and debug message of AGI output.

Thank You
Incorpus Telenetworks
Skype: Incorpus.support
Email : sales@incorpus.in

martin musasizi wrote:

Team can some help me here,

I have set up go autodial 3 however am failing to setup an IVR where a customer presses 1 and it goes in the queue and its' picked by an agent.

Here is my log from asterisks about the same.

May 25 09:26:32] -- Executing [1@LC01:1] AGI in new stack
[May 25 09:26:32] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi
[May 25 09:26:32] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[May 25 09:26:32] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[May 25 09:26:34] -- Started music on hold, class 'default', on SIP/1002-00000016
[May 25 09:26:37] -- Stopped music on hold on SIP/1002-00000016
[May 25 09:26:37] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[May 25 09:26:37] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[May 25 09:26:37] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[May 25 09:26:37] -- Playing 'generic_hold' (escape_digits=) (sample_offset 0)
[May 25 09:26:41] -- <SIP/1002-00000016>AGI Script agi-VDAD_ALL_inbound.agi completed, returning 4
[May 25 09:26:41] Spawn extension (LC01, 1, 1) exited non-zero on 'SIP/1002-00000016'
[May 25 09:26:41] -- Executing [h@LC01:1] AGI("SIP/1002-00000016", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[May 25 09:26:41] -- &lt;SIP/1002-00000016&gt;AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
[May 25 09:26:49] > Refreshing DNS lookups.
[May 25 09:27:01] Manager 'sendcron' logged on from 127.0.0.1
[May 25 09:27:01] Manager 'sendcron' logged on from 127.0.0.1
[May 25 09:27:01] Manager 'sendcron' logged off from 127.0.0.1
[May 25 09:27:03] Manager 'sendcron' logged off from 127.0.0.1
[May 25 09:27:06] Manager 'sendcron' logged on from 127.0.0.1
[May 25 09:27:06] Manager 'sendcron' logged off from 127.0.0.1
[May 25 09:27:27] Using SIP RTP CoS mark 5
[May 25 09:27:27] -- Executing [8555@trunkinbound:1] AGI in new stack
[May 25 09:27:27] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-DID_route.agi
[May 25 09:27:27] -- <SIP/1002-00000017>AGI Script agi-DID_route.agi completed, returning 0
[May 25 09:27:27] -- Executing [s@LC01:1] Answer("SIP/1002-00000017", "") in new stack
[May 25 09:27:27] NOTICE¹⁰⁶⁵⁰: res_rtp_asterisk.c:2361 ast_rtp_read: Unknown RTP codec 95 received from '10.10.10.155:17078'

My logs are here with the trunk config

disallow=all
allow=ulaw
allow=alaw
allow=gsm
type=friend
fromuser=xxxxx
username=xxxxx
secret=xxxxxx
host=172.16.0.8
dtmfmode=rfc2833
context=trunkinbound
trustrpid=yes
sendtrpid=yes
trunk=yes
qualify=yes
insecure=invite,5060
nat=yes

Feb 11 12:54:42.981: //1317911/67AEC706B414/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 172.16.0.8:5060;branch=z9hG4bK642861C92;received=172.16.0.8;rport=56615
From: <sip:5020@172.16.0.8>;tag=CE30CF40-CC3
To: <sip:8004@172.16.0.4>;tag=as10b2dd35
Call-ID: 67B4459E-9A3411DA-B41AEFE1-37CC0B6E@172.16.0.8
CSeq: 101 INVITE
Server: Asterisk PBX 1.8.23.0-1_centos5.go RPM by demian@goautodial.com
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH
Supported: replaces, timer
WWW-Authenticate: Digest algorithm=MD5, realm="asterisk", nonce="1aef5c32"
Content-Length: 0

Feb 11 12:54:42.993: //-1/67AEC706B414/RXRULE/regxrule_stack_pop_callinfo_internal: numinfo=0x0
Feb 11 12:54:42.997: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:8004@172.16.0.4:5060 SIP/2.0
Via: SIP/2.0/UDP 172.16.0.8:5060;branch=z9hG4bK642861C92
From: <sip:5020@172.16.0.8>;tag=CE30CF40-CC3
To: <sip:8004@172.16.0.4>;tag=as10b2dd35
Date: Sat, 11 Feb 2006 12:54:42 GMT
Call-ID: 67B4459E-9A3411DA-B41AEFE1-37CC0B6E@172.16.0.8
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: telephone-event
Content-Length: 0

Feb 11 12:54:43.001: //1317910/67AEC706B414/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 503 Service Unavailable
Via: SIP/2.0/UDP 172.17.1.57:49579;branch=z9hG4bK-524287-1---35767fd694d08093;rport
From: <sip:5020@172.16.0.8;transport=UDP>;tag=df2b8a00
To: <sip:8004@172.16.0.8;transport=UDP>;tag=CE30CF58-24AF
Date: Sat, 11 Feb 2006 12:54:42 GMT
Call-ID: fP7F4-JpR3Db6XjhvVsRcw..
CSeq: 1 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-12.x
Reason: Q.850;cause=47
Content-Length: 0

Feb 11 12:54:43.017: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:8004@172.16.0.8;transport=UDP SIP/2.0
Via: SIP/2.0/UDP 172.17.1.57:49579;branch=z9hG4bK-524287-1---35767fd694d08093;rport
Max-Forwards: 70
To: <sip:8004@172.16.0.8;transport=UDP>;tag=CE30CF58-24AF
From: <sip:5020@172.16.0.8;transport=UDP>;tag=df2b8a00
Call-ID: fP7F4-JpR3Db6XjhvVsRcw..
CSeq: 1 ACK
Content-Length: 0

Ankit Aparajey wrote:

Hello,

have you configured IVR parameters properly, can you share screenshot of your IVR queue and debug message of AGI output.

Thank You
Incorpus Telenetworks
Skype: Incorpus.support
Email : sales@incorpus.in

martin musasizi wrote:

Team can some help me here,

I have set up go autodial 3 however am failing to setup an IVR where a customer presses 1 and it goes in the queue and its' picked by an agent.

Here is my log from asterisks about the same.

May 25 09:26:32] -- Executing [1@LC01:1] AGI in new stack
[May 25 09:26:32] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi
[May 25 09:26:32] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[May 25 09:26:32] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[May 25 09:26:34] -- Started music on hold, class 'default', on SIP/1002-00000016
[May 25 09:26:37] -- Stopped music on hold on SIP/1002-00000016
[May 25 09:26:37] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[May 25 09:26:37] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[May 25 09:26:37] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[May 25 09:26:37] -- Playing 'generic_hold' (escape_digits=) (sample_offset 0)
[May 25 09:26:41] -- <SIP/1002-00000016>AGI Script agi-VDAD_ALL_inbound.agi completed, returning 4
[May 25 09:26:41] Spawn extension (LC01, 1, 1) exited non-zero on 'SIP/1002-00000016'
[May 25 09:26:41] -- Executing [h@LC01:1] AGI("SIP/1002-00000016", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[May 25 09:26:41] -- &lt;SIP/1002-00000016&gt;AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
[May 25 09:26:49] > Refreshing DNS lookups.
[May 25 09:27:01] Manager 'sendcron' logged on from 127.0.0.1
[May 25 09:27:01] Manager 'sendcron' logged on from 127.0.0.1
[May 25 09:27:01] Manager 'sendcron' logged off from 127.0.0.1
[May 25 09:27:03] Manager 'sendcron' logged off from 127.0.0.1
[May 25 09:27:06] Manager 'sendcron' logged on from 127.0.0.1
[May 25 09:27:06] Manager 'sendcron' logged off from 127.0.0.1
[May 25 09:27:27] Using SIP RTP CoS mark 5
[May 25 09:27:27] -- Executing [8555@trunkinbound:1] AGI in new stack
[May 25 09:27:27] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-DID_route.agi
[May 25 09:27:27] -- <SIP/1002-00000017>AGI Script agi-DID_route.agi completed, returning 0
[May 25 09:27:27] -- Executing [s@LC01:1] Answer("SIP/1002-00000017", "") in new stack
[May 25 09:27:27] NOTICE¹⁰⁶⁵⁰: res_rtp_asterisk.c:2361 ast_rtp_read: Unknown RTP codec 95 received from '10.10.10.155:17078'

ok and you are having trouble to land the calls to agents if i am not wrong?