GOautodial Open Source Omni-channel Contact Center Suite

Can you please do a screen shot of the user's settings starting from ADMIN REPORT OPTIONS: until the bottom of the page?

And I'm sure you're editing an admin account. Right?

Thanks

Oh... are you modifying an agent account?

You should change the Realtime Block User Info of an admin account, like the account you're using to access the admin panel, so you'll be able to see the user's information on the realtime monitoring.

Interesting we havent changed any settings there, all shown in snap shots are there by default,

Kindly advise.

Thanks

As what i've seen on the snap shot... It isn't an admin account due to almost all of the settings are disabled (set to 0).

This issue is not a bug... if you need support for this one, kindly visit our support ticket at http://support.goautodial.com

Thanks