Bug when placing 2 manual calls in a row - GOautodial Open Source Omni-channel Contact Center Suite - GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

Bug when placing 2 manual calls in a row

Added by Susi Souza about 9 years ago

Goautodial 3.3 - Agent Interface.

When placing a 1st call using manual dial method, the transfer button is on, but if another manual call gets placed right after, the transfer button stays greyed out.

Any way to fix this issue?

Thanks

Replies (1)

RE: Bug when placing 2 manual calls in a row - Added by Wittie Manansala about 9 years ago

Hi Susi,

On your first call please make sure your seeing LIVE CALL indicator just like posted on this link http://goautodial.org/projects/goautodialce/wiki/Howto_Three_Way_Calling_30. Or try to update your server.

Thank you.

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