Predictive dialling - GOautodial Open Source Omni-channel Contact Center Suite - GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

Predictive dialling

Added by Steve Thompson about 9 years ago

Is it efficient to predictive dial with 5 agents using goautodial?

Replies (1)

RE: Predictive dialling - Added by Demian Biscocho about 9 years ago

Predictive dialing works best with 10 or more agents. If you have less than that, ratio or auto-dialing is recommended.

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