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do the agent require to use SIP to connect to server?

Added by Najeeb Z over 9 years ago

If i install goautodial on a webserver and my agents call outbound from this server, will the connection between agent and server during the call be SIP or a simple UDP/TCP?


Replies (3)

RE: do the agent require to use SIP to connect to server? - Added by Wittie Manansala over 9 years ago

Hi,

Below are the ports needed to open/enable on your firewall:

sip: 5060 (udp)
iax: 4569 (udp)
rtp: 10000 to 65000 (udp)
ssh: 222 (tcp)

Thank you

RE: do the agent require to use SIP to connect to server? - Added by Najeeb Z over 9 years ago

SIP is blocked from the regulator. if you start comm on 5060, your IP gets blacklisted. So is there any alternative of SIP. Sorry I am new to VoIP.

RE: do the agent require to use SIP to connect to server? - Added by Demian Biscocho over 9 years ago

You can change UDP port 5060 to another one say 5070 if your provider blocks the standard SIP port. Just change the "bindport" entry in /etc/asterisk/sip.conf. Alternately, you can use a softphone that has IAX support (Zoiper is one of them).

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