GOautodial Open Source Omni-channel Contact Center Suite

Hi,

Please explain what do you want to achieve? or Where do you plan to use remote agent.

Thank you

I plan to use remote agent in my office.When i am not in my desk and someone call me.So,I want remote agent connection.

Plz tell me how to connect remote agent in goautodial.

Thank You

Hi,

For inbound, what you can do is to create an IVR/Call Menu and send the after hours calls to your mobile.

Thanks