GOautodial Open Source Omni-channel Contact Center Suite

delete your carrier setting in the admin page
ie: Carrier ID: Airtel

as you have already have dialplan in extensions.conf

exten => _9XXXXX.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _9XXXXX.,2,Dial(DAHDI/g0/${EXTEN:1},,TtoR)
exten => _9XXXXX.,3,Hangup

in campaign set the autodial prefix and manual dialprefix to 9
and OMITPHONECODE=Y

then dial any no, if any issue post back with proper cli log.

Br
striker
www.striker24x7.blogspot.com

Thank you for the above response
The issue has not resolved

Look like I have had some gaps in explaining my setup and problem I am facing

I have setup a auto-dial campaign

When i login to the agent portal i receive an incoming call to answer.
When i answer the call I get the message I am sorry that's not a valid extension

I have been able to make manual call without and problem.

The below error is from the last call outbound campaign I tried to answer.

Verbosity is at least 4
[Mar 9 14:01:19] Manager 'sendcron' logged on from 127.0.0.1
[Mar 9 14:01:19] Using SIP RTP CoS mark 5
[Mar 9 14:01:22] > Channel SIP/8003-00000009 was answered.
[Mar 9 14:01:22] Starting SIP/8003-00000009 at default,,1 failed so falling back to exten 's'
[Mar 9 14:01:22] Starting SIP/8003-00000009 at default,s,1 still failed so falling back to context 'default'
[Mar 9 14:01:22] -- Sent into invalid extension 's' in context 'default' on SIP/8003-00000009
[Mar 9 14:01:22] -- Executing [i@default:1] Playback("SIP/8003-00000009", "invalid") in new stack
[Mar 9 14:01:22] -- <SIP/8003-00000009> Playing 'invalid.gsm' (language 'en')
[Mar 9 14:01:22] Manager 'sendcron' logged off from 127.0.0.1
[Mar 9 14:01:26] -- Executing [i@default:2] Hangup("SIP/8003-00000009", "") in new stack
[Mar 9 14:01:26] Spawn extension (default, i, 2) exited non-zero on 'SIP/8003-00000009'
[Mar 9 14:01:26] -- Executing [h@default:1] AGI in new stack
[Mar 9 14:01:26] -- <SIP/8003-00000009>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0

make sure you have run the ip update script after changing the server ip..

check what ip it is showing under ADMINs-SERVER , conferences

br
striker
www.striker24x7.blogspot.com

Hi,

The IP address had been update dated during the build

under Admins-server it show the static IP address assigned to the server

in conferences when expanded it shows blank

Thank you helping resolve this problem or miss configrations.

Regards
Rohit

rohit c wrote:

Hi,

The IP address had been update dated during the build

under Admins-server it show the static IP address assigned to the server

in conferences when expanded it shows blank

Thank you helping resolve this problem or miss configuration.

Regards
Rohit

run the below command
/usr/share/astguiclient/ADMIN_update_server_ip.pl

we have tried the above command no luck

try this command
/usr/share/astguiclient/ADMIN_update_server_ip.pl --old-server_ip=

just press enter

br
striker
www.striker24x7.blogspot.com