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callbacks - timeout - call them back first

Added by Wolfgang Pichler almost 12 years ago

hi all,

i do have the following scenario

We do outbound calling - the callerid we send with the calls is callable - and the calls will come back into vicidial. There the call will enter a IN_GROUP - which is bound to the same lead list and campaign as the original outbound campaign. So people who call back will get to an agent if there is an agent logged in. If there is no agent - then the call will get forwarded somewhere else - but the status of the lead will get to be TIMEOUT. That is quit fine. But i now want to be able to call the people back as soon as possible when the have got the TIMEOUT status. I have created a LIST Mix for this - but the problem is - that the system will work on the leads with status NEW - as long as you don't reset the lead called status - because the TIMEOUT status does come after an other status - so the lead is already called.

So - is it possible to set back the lead called status - for callback's on the original lead ?


Replies (1)

RE: callbacks - timeout - call them back first - Added by Wittie Manansala almost 12 years ago

Hi,

You can try to use LEAD RECYCLING WITHIN THIS CAMPAIGN feature.

LEAD RECYCLING WITHIN THIS CAMPAIGN
Through the use of lead recycling, you can call specific statuses of leads again at a specified interval without resetting the entire list. Lead recycling is campaign-specific and does not have to be a selected dialable status in your campaign. The attempt delay field is the number of seconds until the lead can be placed back in the hopper, this number must be at least 120 seconds. The attempt maximum field is the maximum number of times that a lead of this status can be attempted before the list needs to be reset, this number can be from 1 to 10. You can activate and deactivate a lead recycle entry with the provided links.

Thanks

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