GOautodial Open Source Omni-channel Contact Center Suite

Did you edit /etc/goautodial.conf to point to your database server?

thanks for replying. I did look at it, as this is the server which is acting as both the DB server and web server (192.168.2.40) shouldn't it remain as localhost?(asterisk server is 192.168.2.41) I did try putting in the 192.168.2.40 instead of localhost for VARDBserver but same results.

here is my /etc/goautodial.conf with the db ip instead of localhost:

1. Goautodial Service Connection
   VARSERVHOST => 127.0.0.1
   VARSERVPORT => 707
   VARSERVLISTEN => 20
   VARSERVLOGGING => Y
   VARSERVLOGS => /var/log/goautodial
   VARUSRPATH => /usr/share/goautodial
   VARWWWPATH => /var/www/html
   VARKEEPALIVE => 1

1. Database connection information
2. VARDBserver => localhost
   VARDBserver => 192.168.2.40
   VARDBdatabase => goautodial
   VARDBuser => goautodialu
   VARDBpass => pancit888
   VARDBport => 3306

1. GOautodial 3.0 and up only
2. Server type (public/private)
   VARSERVTYPE => public

1. database configuration for goautodial database
   &db[goautodialdb][hostname]=localhost
   &db[goautodialdb][username]=goautodialu
   &db[goautodialdb][password]=pancit888
   &db[goautodialdb][database]=goautodial
   &db[goautodialdb][dbdriver]=mysql
   &db[goautodialdb][dbprefix]=
   &db[goautodialdb][pconnect]=FALSE
   &db[goautodialdb][db_debug]=TRUE
   &db[goautodialdb][cache_on]=FALSE
   &db[goautodialdb][cachedir]=
   &db[goautodialdb][char_set]=utf8
   &db[goautodialdb][dbcollat]=utf8_general_ci

1. database configuration for asterisk
   &db[dialerdb][hostname]=localhost
   &db[dialerdb][username]=cron
   &db[dialerdb][password]=1234
   &db[dialerdb][database]=asterisk
   &db[dialerdb][dbdriver]=mysql
   &db[dialerdb][dbprefix]=
   &db[dialerdb][pconnect]=FALSE
   &db[dialerdb][db_debug]=TRUE
   &db[dialerdb][cache_on]=FALSE
   &db[dialerdb][cachedir]=
   &db[dialerdb][char_set]=utf8
   &db[dialerdb][dbcollat]=utf8_general_ci
2. Goautodial Service Connection
   VARSERVHOST => 127.0.0.1
   VARSERVPORT => 707
   VARSERVLISTEN => 20
   VARSERVLOGGING => Y
   VARSERVLOGS => /var/log/goautodial
   VARUSRPATH => /usr/share/goautodial
   VARWWWPATH => /var/www/html
   VARKEEPALIVE => 1

1. Database connection information
2. VARDBserver => localhost
   VARDBserver => 192.168.2.40
   VARDBdatabase => goautodial
   VARDBuser => goautodialu
   VARDBpass => pancit888
   VARDBport => 3306

1. GOautodial 3.0 and up only
2. Server type (public/private)
   VARSERVTYPE => public

1. database configuration for goautodial database
   &db[goautodialdb][hostname]=localhost
   &db[goautodialdb][username]=goautodialu
   &db[goautodialdb][password]=pancit888
   &db[goautodialdb][database]=goautodial
   &db[goautodialdb][dbdriver]=mysql
   &db[goautodialdb][dbprefix]=
   &db[goautodialdb][pconnect]=FALSE
   &db[goautodialdb][db_debug]=TRUE
   &db[goautodialdb][cache_on]=FALSE
   &db[goautodialdb][cachedir]=
   &db[goautodialdb][char_set]=utf8
   &db[goautodialdb][dbcollat]=utf8_general_ci

1. database configuration for asterisk
   &db[dialerdb][hostname]=localhost
   &db[dialerdb][username]=cron
   &db[dialerdb][password]=1234
   &db[dialerdb][database]=asterisk
   &db[dialerdb][dbdriver]=mysql
   &db[dialerdb][dbprefix]=
   &db[dialerdb][pconnect]=FALSE
   &db[dialerdb][db_debug]=TRUE
   &db[dialerdb][cache_on]=FALSE
   &db[dialerdb][cachedir]=
   &db[dialerdb][char_set]=utf8
   &db[dialerdb][dbcollat]=utf8_general_ci

1. database configuration for customdialerdb
   &db[customdialerdb][hostname]=localhost
   &db[customdialerdb][username]=custom
   &db[customdialerdb][password]=custom1234
   &db[customdialerdb][database]=asterisk
   &db[customdialerdb][dbdriver]=mysql
   &db[customdialerdb][dbprefix]=
   &db[customdialerdb][pconnect]=FALSE
   &db[customdialerdb][db_debug]=TRUE
   &db[customdialerdb][cache_on]=FALSE
   &db[customdialerdb][cachedir]=
   &db[customdialerdb][char_set]=utf8
   &db[customdialerdb][dbcollat]=utf8_general_ci

1. database configuration for limesurvey
   &db[limesurveydb][hostname]=localhost
   &db[limesurveydb][username]=goautodialu
   &db[limesurveydb][password]=pancit888
   &db[limesurveydb][database]=limesurvey
   &db[limesurveydb][dbdriver]=mysql
   &db[limesurveydb][dbprefix]=
   &db[limesurveydb][pconnect]=FALSE
   &db[limesurveydb][db_debug]=TRUE
   &db[limesurveydb][cache_on]=FALSE
   &db[limesurveydb][cachedir]=
   &db[limesurveydb][char_set]=utf8
   &db[limesurveydb][dbcollat]=utf8_general_ci&

thanks again for the help.

FYI not sure why it pasted as it did, but in the config above there is a # in front of VARDBserver => localhost

• SOLVED **

Incase someone else runs into same issue, problem was in the "customdialerdb", needed proper user/pwd (changed it to cron user/pwd and now working).

DF