Can't dial out? - "That is not a valid Extension" - GOautodial Open Source Omni-channel Contact Center Suite - GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

Can't dial out? - "That is not a valid Extension"

Added by Levi Ferneyhough about 10 years ago

Hello,

I have an issue - When we try to dial out - either manual dial or predictive or auto - The dialler appears to present the agent with the record however, all he hears is a "dial tone" and then the call hangs up.

I have spoken with our SIP provider - they can see activity while this is going on - and said that when we try to place a call - they are not getting any "To" information - Which apparently means that the dialler is not sending the number to be dialled to the SIP provider.

Inbound calling works.

I have included as much information below as possible - If any more is needed please ask.

Centos 5.9
GoAdmin ® 3.3-1393218000

Core i5 @3.1 Ghz
12GB Ram
2x 1TB HDD
100 mbps

Carrier Setup + Dialplan
The SIP registration is IP based.

[twocircles] disallow=all allow=gsm allow=ulaw type=friend dtmfmode=rfc2833 context=trunkinbound qualify=yes insecure=very nat=yes host=XX.XX.XXX.XXX allow=alaw allow=g729

exten => _944.,1,AGI(agi://127.0.0.1:4577/call_log) exten => _944.,2,Dial(SIP/${EXTEN1:}@twocircles,,tTo) exten => _944.,3,Hangup

Regards the DialPlan - I have tried _844 and just _44... I have also tried EXTEN1 / EXTEN2 / EXTEN3...

CLI Output when I try manual call:
[Mar 27 14:15:01] Parsing '/etc/asterisk/manager.conf': [Mar 27 14:15:01] Found [Mar 27 14:15:01] Manager 'sendcron' logged on from 127.0.0.1 [Mar 27 14:15:01] Manager 'sendcron' logged off from 127.0.0.1 [Mar 27 14:15:01] Parsing '/etc/asterisk/manager.conf': [Mar 27 14:15:01] Found [Mar 27 14:15:01] Manager 'sendcron' logged on from 127.0.0.1 [Mar 27 14:15:02] Parsing '/etc/asterisk/manager.conf': [Mar 27 14:15:02] Found [Mar 27 14:15:02] Manager 'sendcron' logged on from 127.0.0.1 [Mar 27 14:15:02] -- Executing [8600051@default:1] MeetMe("Local/8600051@default-8a5a,2", "8600051|F") in new stack [Mar 27 14:15:02] > Channel Local/8600051@default-8a5a,1 was answered. [Mar 27 14:15:02] -- Executing [944107460707900@default:1] AGI("Local/8600051@default-8a5a,1", "agi://127.0.0.1:4577/call_log") in new stack [Mar 27 14:15:02] Manager 'sendcron' logged off from 127.0.0.1 [Mar 27 14:15:02] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 [Mar 27 14:15:02] -- Executing [944107460707900@default:2] Dial("Local/8600051@default-8a5a,1", "SIP/@twocircles||tTo") in new stack [Mar 27 14:15:02] -- Called @twocircles [Mar 27 14:15:02] -- SIP/twocircles-000000c1 answered Local/8600051@default-8a5a,1 [Mar 27 14:15:02] Manager 'sendcron' logged off from 127.0.0.1 [Mar 27 14:15:06] Parsing '/etc/asterisk/manager.conf': [Mar 27 14:15:06] Found [Mar 27 14:15:06] Manager 'sendcron' logged on from 127.0.0.1 [Mar 27 14:15:06] Manager 'sendcron' logged off from 127.0.0.1 [Mar 27 14:15:07] -- Executing [h@default:1] DeadAGI("Local/8600051@default-8a5a,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----5-----5") in new stack [Mar 27 14:15:07] WARNING⁸³⁴²: res_agi.c:2212 deadagi_exec: Running DeadAGI on a live channel will cause problems, please use AGI [Mar 27 14:15:07] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----5-----5 completed, returning 0 [Mar 27 14:15:07] Spawn extension (default, 944107460707900, 2) exited non-zero on 'Local/8600051@default-8a5a,1' [Mar 27 14:15:07] Spawn extension (default, 8600051, 1) exited non-zero on 'Local/8600051@default-8a5a,2' [Mar 27 14:15:07] -- Executing [h@default:1] DeadAGI("Local/8600051@default-8a5a,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack [Mar 27 14:15:07] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0 [Mar 27 14:15:08] Parsing '/etc/asterisk/manager.conf': [Mar 27 14:15:08] Found [Mar 27 14:15:08] Manager 'sendcron' logged on from 127.0.0.1 [Mar 27 14:15:08] Manager 'sendcron' logged off from 127.0.0.1

CLI Output when trying to predictive dial:

[Mar 27 14:18:24] Parsing '/etc/asterisk/manager.conf': [Mar 27 14:18:24] Found [Mar 27 14:18:24] Manager 'sendcron' logged on from 127.0.0.1 [Mar 27 14:18:24] -- Executing [944447516647644@default:1] AGI("Local/944447516647644@default-4d50,2", "agi://127.0.0.1:4577/call_log") in new stack [Mar 27 14:18:24] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 [Mar 27 14:18:24] -- Executing [944447516647644@default:2] Dial("Local/944447516647644@default-4d50,2", "SIP/@twocircles||tTo") in new stack [Mar 27 14:18:24] -- Called @twocircles [Mar 27 14:18:24] Parsing '/etc/asterisk/manager.conf': [Mar 27 14:18:24] Found [Mar 27 14:18:24] Manager 'sendcron' logged on from 127.0.0.1 [Mar 27 14:18:24] -- Executing [944447415679967@default:1] AGI("Local/944447415679967@default-5812,2", "agi://127.0.0.1:4577/call_log") in new stack [Mar 27 14:18:24] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 [Mar 27 14:18:24] -- Executing [944447415679967@default:2] Dial("Local/944447415679967@default-5812,2", "SIP/@twocircles||tTo") in new stack [Mar 27 14:18:24] -- Called @twocircles [Mar 27 14:18:24] -- SIP/twocircles-000000c9 answered Local/944447516647644@default-4d50,2 [Mar 27 14:18:24] > Channel Local/944447516647644@default-4d50,1 was answered. [Mar 27 14:18:24] -- Executing [8368@default:1] Playback("Local/944447516647644@default-4d50,1", "sip-silence") in new stack [Mar 27 14:18:24] -- <Local/944447516647644@default-4d50,1> Playing 'sip-silence' (language 'en') [Mar 27 14:18:24] WARNING[9513]: file.c:1297 waitstream_core: Unexpected control subclass '-1' [Mar 27 14:18:24] Manager 'sendcron' logged off from 127.0.0.1 [Mar 27 14:18:24] Parsing '/etc/asterisk/manager.conf': [Mar 27 14:18:24] Found [Mar 27 14:18:24] Manager 'sendcron' logged on from 127.0.0.1 [Mar 27 14:18:24] -- Executing [944447930199820@default:1] AGI in new stack [Mar 27 14:18:24] -- SIP/twocircles-000000ca answered Local/944447415679967@default-5812,2 [Mar 27 14:18:24] > Channel Local/944447415679967@default-5812,1 was answered. [Mar 27 14:18:24] -- Executing [8368@default:1] Playback("Local/944447415679967@default-5812,1", "sip-silence") in new stack [Mar 27 14:18:24] -- <Local/944447415679967@default-5812,1> Playing 'sip-silence' (language 'en') [Mar 27 14:18:24] WARNING⁹⁵¹⁷: file.c:1297 waitstream_core: Unexpected control subclass '-1' [Mar 27 14:18:24] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 [Mar 27 14:18:24] Manager 'sendcron' logged off from 127.0.0.1 [Mar 27 14:18:24] -- Executing [944447930199820@default:2] Dial("Local/944447930199820@default-dee7,2", "SIP/@twocircles||tTo") in new stack [Mar 27 14:18:24] -- Called @twocircles [Mar 27 14:18:24] -- Executing [8368@default:2] AGI("Local/944447516647644@default-4d50,1", "agi://127.0.0.1:4577/call_log") in new stack [Mar 27 14:18:24] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 [Mar 27 14:18:24] -- Executing [8368@default:3] AGI("Local/944447516647644@default-4d50,1", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack [Mar 27 14:18:24] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi [Mar 27 14:18:24] -- Executing [8368@default:2] AGI("Local/944447415679967@default-5812,1", "agi://127.0.0.1:4577/call_log") in new stack [Mar 27 14:18:24] -- SIP/twocircles-000000cb answered Local/944447930199820@default-dee7,2 [Mar 27 14:18:24] > Channel Local/944447930199820@default-dee7,1 was answered. [Mar 27 14:18:24] -- Executing [8368@default:1] Playback("Local/944447930199820@default-dee7,1", "sip-silence") in new stack [Mar 27 14:18:24] -- <Local/944447930199820@default-dee7,1> Playing 'sip-silence' (language 'en') [Mar 27 14:18:24] WARNING[9520]: file.c:1297 waitstream_core: Unexpected control subclass '-1' [Mar 27 14:18:24] Manager 'sendcron' logged off from 127.0.0.1 [Mar 27 14:18:24] -- Executing [h@default:1] DeadAGI("Local/944447415679967@default-5812,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----0-----0") in new stack [Mar 27 14:18:24] -- Executing [h@default:1] DeadAGI("Local/944447516647644@default-4d50,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----0-----0") in new stack [Mar 27 14:18:24] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 [Mar 27 14:18:24] -- Executing [8368@default:3] AGI in new stack [Mar 27 14:18:24] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi [Mar 27 14:18:24] -- Executing [8368@default:2] AGI in new stack [Mar 27 14:18:24] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 [Mar 27 14:18:24] -- Executing [8368@default:3] AGI in new stack [Mar 27 14:18:24] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi [Mar 27 14:18:24] -- Executing [h@default:1] DeadAGI("Local/944447930199820@default-dee7,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----0-----0") in new stack [Mar 27 14:18:24] -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0 [Mar 27 14:18:24] -- Executing [088*208*209*041*8600051@default:1] Goto("SIP/twocircles-000000ca", "default|8600051|1") in new stack [Mar 27 14:18:24] -- Goto (default,8600051,1) [Mar 27 14:18:24] -- Executing [8600051@default:1] MeetMe("SIP/twocircles-000000ca", "8600051|F") in new stack [Mar 27 14:18:25] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----0-----0 completed, returning 0 [Mar 27 14:18:25] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----0-----0 completed, returning 0 [Mar 27 14:18:25] Spawn extension (default, 944447415679967, 2) exited non-zero on 'Local/944447415679967@default-5812,2' [Mar 27 14:18:25] Spawn extension (default, 944447516647644, 2) exited non-zero on 'Local/944447516647644@default-4d50,2' [Mar 27 14:18:25] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----0-----0 completed, returning 0 [Mar 27 14:18:25] Spawn extension (default, 944447930199820, 2) exited non-zero on 'Local/944447930199820@default-dee7,2' [Mar 27 14:18:25] -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0 [Mar 27 14:18:25] -- Executing [8368@default:4] AGI("SIP/twocircles-000000c9", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack [Mar 27 14:18:25] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi [Mar 27 14:18:25] -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0 [Mar 27 14:18:25] -- Executing [8368@default:4] AGI("SIP/twocircles-000000cb", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack [Mar 27 14:18:25] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi [Mar 27 14:18:29] Spawn extension (default, 8600051, 1) exited non-zero on 'SIP/twocircles-000000ca' [Mar 27 14:18:29] Spawn extension (default, 8368, 4) exited non-zero on 'SIP/twocircles-000000cb' [Mar 27 14:18:29] -- Executing [h@default:1] DeadAGI("SIP/twocircles-000000cb", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack [Mar 27 14:18:29] -- Executing [h@default:1] DeadAGI("SIP/twocircles-000000ca", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack [Mar 27 14:18:29] Spawn extension (default, 8368, 4) exited non-zero on 'SIP/twocircles-000000c9' [Mar 27 14:18:29] -- Executing [h@default:1] DeadAGI("SIP/twocircles-000000c9", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack [Mar 27 14:18:29] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0 [Mar 27 14:18:29] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0 [Mar 27 14:18:29] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0 [Mar 27 14:18:40] NOTICE³⁰⁶⁶⁹: chan_sip.c:16835 handle_request_register: Registration from '"923" <sip:923@88.208.209.41:5060>' failed for '109.73.74.154' - No matching peer found [Mar 27 14:19:01] Parsing '/etc/asterisk/manager.conf': [Mar 27 14:19:01] Found [Mar 27 14:19:01] Manager 'sendcron' logged on from 127.0.0.1 [Mar 27 14:19:01] Parsing '/etc/asterisk/manager.conf': [Mar 27 14:19:01] Found [Mar 27 14:19:01] Manager 'sendcron' logged on from 127.0.0.1 [Mar 27 14:19:01] Manager 'sendcron' logged off from 127.0.0.1 [Mar 27 14:19:01] NOTICE[30669]: chan_sip.c:16835 handle_request_register: Registration from '"523" <sip:523@88.208.209.41:5060>' failed for '109.73.74.154' - No matching peer found [Mar 27 14:19:02] Manager 'sendcron' logged off from 127.0.0.1 [Mar 27 14:19:06] Parsing '/etc/asterisk/manager.conf': [Mar 27 14:19:06] Found [Mar 27 14:19:06] Manager 'sendcron' logged on from 127.0.0.1 [Mar 27 14:19:06] == Manager 'sendcron' logged off from 127.0.0.1

Replies (2)

RE: Can't dial out? - "That is not a valid Extension" - Added by Archana Singh about 10 years ago

I found one error in your Dialplan Entry in Carrier Setup.

Paste this :

exten => _944.,1,AGI
exten => _944.,2,Dial(SIP/${EXTEN:1}@twocircles,,tTo)
exten => _944.,3,Hangup

RE: Can't dial out? - "That is not a valid Extension" - Added by Demian Biscocho about 10 years ago

I believe this has been fixed by our technical support group.

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