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Answering Machine detection

Added by Gary Rivers over 10 years ago

I was wondering how to use the answering machine detection feature. I have turned it on in my campaign and uploaded a sound file to play, but it never seems to work. Is there something else that needs to be set? Also is there a button that can be displayed on the agent side that will allow them to manually play the sound file?

Thanks,
Gary

PS sorry for the duplicate post. I didn't mean to also post in the open discussion forum.


Replies (1)

RE: Answering Machine detection - Added by Wittie Manansala over 10 years ago

Hi,

Please see answer below:

Question 1: I was wondering how to use the answering machine detection feature. I have turned it on in my campaign and uploaded a sound file to play, but it never seems to work. Is there something else that needs to be set?

ANS:
On Campaign Settings you to enable AMD send to Action

AMD send to Action - This option allows you to define whether a call is sent to the AMD Action when an answering machine is detected. If this is set to N, then the call will be hung up as soon as it is determined to be an answering machine. Default is N.

Question 2: Also is there a button that can be displayed on the agent side that will allow them to manually play the sound file?

ANS:
Yes, When your agent is engaged or INCALL click the Transfer button and click the VM Button(with telephone icon)

Thanks

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