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Status Drop

Added by Igor Baev about 1 month ago

Hello, tell me, with automatic dialing, if all agents are busy, silence and after 10 seconds the call is dropped, how to play the message and turn on moh to wait for the released agent


Replies (6)

RE: Status Drop - Added by Wittie Manansala about 1 month ago

Hi,

As of now that feature is not available however, you can TRY it by modifying it in asteriskdb> vicidial_campaigns> drop_action and drop_inbound_group.

Thank you

RE: Status Drop - Added by Igor Baev 15 days ago

I set the value to the group and registered the name of the group, I will try to test, one agent on the line and make three calls, pick up the phone on one number, connect to the operator, pick up the phone on the second number, but I hear a beep and the call is dropped.

RE: Status Drop - Added by Igor Baev 15 days ago

Discarded lead status - AFTHRS

RE: Status Drop - Added by Igor Baev 5 days ago

[Dec 1 02:28:32] -- <Local/00079617327000@default-00000005;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------) completed, returning 0
[Dec 1 02:28:33] -- SIP/0133-00000007 is making progress passing it to Local/00012223334444@default-00000006;2
[Dec 1 02:28:33] -- Local/00012223334444@default-00000006;1 is making progress
[Dec 1 02:28:36] -- SIP/0133-00000007 answered Local/00012223334444@default-00000006;2
[Dec 1 02:28:36] -- Local/00012223334444@default-00000006;1 answered
[Dec 1 02:28:36] -- Executing [138368@default:1] AGI in new stack
[Dec 1 02:28:36] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_local_optimize.agi
[Dec 1 02:28:36] == Manager 'sendcron' logged off from 127.0.0.1
[Dec 1 02:28:36] -- Channel SIP/0133-00000007 joined 'simple_bridge' basic-bridge <093008bf-d6fd-4014-9035-6657e389f1cb>
[Dec 1 02:28:36] -- Channel Local/00012223334444@default-00000006;2 joined 'simple_bridge' basic-bridge <093008bf-d6fd-4014-9035-6657e389f1cb>
1638314916.568399
SELECT dest_channel FROM cid_channels_recent where (caller_id_name = 'V2010228190000702682' or connected_line_name = 'V2010228190000702682' or caller_id_name = 'V2010228190000702682' or connected_line_name = 'V2010228190000702682') and ( linkedid = '1638314899.27' or dest_uniqueid = '1638314899.27' or uniqueid = '1638314899.27') and call_date > '2021-12-01 02:26:36'
42|SIP/0133-00000007
INSERT INTO vicidial_manager values('','','2021-12-01 02:28:36','SENT','N','31.172.135.148','','Redirect','V2010228190000702682','Channel: SIP/0133-00000007','Context: default','Exten: 8368','Priority: 1','','','','','','')
/usr/share/astguiclient/AST_send_action_child.pl --SYSLOG --PATHlogs=/var/log/astguiclient --telnet_host=localhost --telnet_port=5038 --ASTmgrUSERNAME=cron --ASTmgrSECRET=1234 --ASTmgrUSERNAMEsend=sendcron --man_id=1210949 --action=Redirect --cmd_line_b='Channel: SIP/0133-00000007' --cmd_line_c='Context: default' --cmd_line_d='Exten: 8368' --cmd_line_e='Priority: 1'
[Dec 1 02:28:36] Manager 'sendcron' logged on from 127.0.0.1
[Dec 1 02:28:36] -- Channel SIP/0133-00000007 left 'simple_bridge' basic-bridge &lt;093008bf-d6fd-4014-9035-6657e389f1cb&gt;
[Dec 1 02:28:36] -- Channel Local/00012223334444@default-00000006;2 left 'simple_bridge' basic-bridge &lt;093008bf-d6fd-4014-9035-6657e389f1cb&gt;
[Dec 1 02:28:36] -- Executing [8368@default:1] AGI("SIP/0133-00000007", "agi://127.0.0.1:4577/call_log") in new stack
[Dec 1 02:28:36] Spawn extension (default, 00012223334444, 6) exited non-zero on 'Local/00012223334444@default-00000006;2'
[Dec 1 02:28:36] -- Executing [h@default:1] AGI") in new stack
[Dec 1 02:28:36] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=48011722))
[Dec 1 02:28:36] -- <SIP/0133-00000007>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Dec 1 02:28:36] -- Executing [8368@default:2] AGI in new stack
[Dec 1 02:28:36] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Dec 1 02:28:37] Manager 'sendcron' logged off from 127.0.0.1
[Dec 1 02:28:37] -- &lt;Local/00012223334444@default-00000006;1&gt;AGI Script agi-VDAD_local_optimize.agi completed, returning 0
[Dec 1 02:28:37] -- Executing [138368@default:2] Wait("Local/00012223334444@default-00000006;1", "2") in new stack
[Dec 1 02:28:37] -- &lt;Local/00012223334444@default-00000006;2&gt;AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----16-----0-----SIP 200 OK) completed, returning 0
[Dec 1 02:28:37] Spawn extension (default, 138368, 2) exited non-zero on 'Local/00012223334444@default-00000006;1'
[Dec 1 02:28:37] WARNING6338[C-00000009]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel
[Dec 1 02:28:37] -- Executing [h@default:1] AGI") in new stack
[Dec 1 02:28:38] -- <Local/00012223334444@default-00000006;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------) completed, returning 0
[Dec 1 02:28:40] -- <SIP/0133-00000007> Playing 'ding.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Dec 1 02:28:41] -- <SIP/0133-00000007>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Dec 1 02:28:41] -- Executing [90009*NONE**702682**12223334444**@default:1] Answer("SIP/0133-00000007", "") in new stack
[Dec 1 02:28:41] -- Executing [90009*NONE**702682**12223334444**@default:2] Dial("SIP/0133-00000007", "IAX2/ASTloop::40569/990009*NONE**702682**12223334444**,,to") in new stack
[Dec 1 02:28:41] -- Called IAX2/ASTloop::40569/990009*NONE**702682**12223334444**
[Dec 1 02:28:41] -- Accepting AUTHENTICATED call from 127.0.0.1:56752:
[Dec 1 02:28:41] -- > requested format = ulaw,
[Dec 1 02:28:41] -- > requested prefs = (ulaw|gsm),
[Dec 1 02:28:41] -- > actual format = ulaw,
[Dec 1 02:28:41] -- > host prefs = (ulaw),
[Dec 1 02:28:41] -- > priority = mine
[Dec 1 02:28:41] -- Call accepted by 127.0.0.1:40569 (format ulaw)
[Dec 1 02:28:41] -- Format for call is (ulaw)
[Dec 1 02:28:41] -- Executing [990009*NONE**702682**12223334444**@default:1] Answer("IAX2/ASTloop-3202", "") in new stack
[Dec 1 02:28:41] -- Executing [990009*NONE**702682**12223334444**@default:2] AGI in new stack
[Dec 1 02:28:41] -- IAX2/127.0.0.1:40569-6493 answered SIP/0133-00000007
[Dec 1 02:28:41] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi
[Dec 1 02:28:41] -- Channel IAX2/127.0.0.1:40569-6493 joined 'simple_bridge' basic-bridge <5bf28081-f0cc-4d25-8f24-4477f71ae9cd>
[Dec 1 02:28:41] -- Channel SIP/0133-00000007 joined 'simple_bridge' basic-bridge <5bf28081-f0cc-4d25-8f24-4477f71ae9cd>
[Dec 1 02:28:41] -- <IAX2/ASTloop-3202> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Dec 1 02:28:41] -- <IAX2/ASTloop-3202> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Dec 1 02:28:42] -- <IAX2/ASTloop-3202>AGI Script agi-VDAD_ALL_inbound.agi completed, returning 0
[Dec 1 02:28:42] -- Executing [990009*NONE**702682**12223334444**@default:3] Hangup("IAX2/ASTloop-3202", "") in new stack
[Dec 1 02:28:42] Spawn extension (default, 990009*NONE**702682**12223334444**, 3) exited non-zero on 'IAX2/ASTloop-3202'
[Dec 1 02:28:42] WARNING[6410][C-0000000a]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel
[Dec 1 02:28:42] -- Executing [h@default:1] AGI("IAX2/ASTloop-3202", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------)") in new stack
[Dec 1 02:28:42] -- &lt;IAX2/ASTloop-3202&gt;AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------) completed, returning 0
[Dec 1 02:28:42] -- Hungup 'IAX2/ASTloop-3202'
[Dec 1 02:28:42] -- Channel IAX2/127.0.0.1:40569-6493 left 'simple_bridge' basic-bridge &lt;5bf28081-f0cc-4d25-8f24-4477f71ae9cd&gt;
[Dec 1 02:28:42] -- Hungup 'IAX2/127.0.0.1:40569-6493'
[Dec 1 02:28:42] -- Channel SIP/0133-00000007 left 'simple_bridge' basic-bridge &lt;5bf28081-f0cc-4d25-8f24-4477f71ae9cd&gt;
[Dec 1 02:28:42] Spawn extension (default, 90009*NONE**702682**12223334444**, 2) exited non-zero on 'SIP/0133-00000007'
[Dec 1 02:28:42] WARNING6398[C-00000007]: func_hangupcause.c:149 hangupcause_read: Information type not recognized (SIP/0133-00000007,tech)
[Dec 1 02:28:42] -- Executing [h@default:1] AGI") in new stack
[Dec 1 02:28:42] -- <SIP/0133-00000007>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----22-----5-----) completed, returning 0
[Dec 1 02:28:46] -- SIP/0133-00000005 is making progress passing it to Local/00079039857000@default-00000004;2
[Dec 1 02:28:46] -- Local/00079039857000@default-00000004;1 is making progress
[Dec 1 02:28:50] Spawn extension (default, 00079039857000, 6) exited non-zero on 'Local/00079039857000@default-00000004;2'
[Dec 1 02:28:50] Manager 'sendcron' logged off from 127.0.0.1
[Dec 1 02:28:50] -- Executing [h@default:1] AGI") in new stack
[Dec 1 02:28:51] -- <Local/00079039857000@default-00000004;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CANCEL---------------SIP 183 Ringing) completed, returning 0

RE: Status Drop - Added by Igor Baev 5 days ago

Please help me...

RE: Status Drop - Added by Wittie Manansala 5 days ago

Please post the following output:

select campaign_id, drop_inbound_group from vicidial_campaigns;

select group_id, group_name from vicidial_inbound_groups;

Thanks

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