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Help!!! How to create a Reminder campaign

Added by Anton Satskiy 3 months ago

Did not get how to create Reminder campaign and Reminder with transfer to agent

Thanks for help


Replies (4)

RE: Help!!! How to create a Reminder campaign - Added by Levy Ryan Nolasco 3 months ago

Hi,

Can you elaborate more on your concern.

RE: Help!!! How to create a Reminder campaign - Added by Anton Satskiy 3 months ago

Reminder = playback a file to customer.
(Example: Greeting from Santa dont forget to get your present on 31 of December in Sky mall first floor )

Reminder with transfer to agent = playback and then ask if he needs a support
(Example: Greeting from US do U want a free ticket to american ride is interested press 1-- and then to an agent)

Thanks for help

RE: Help!!! How to create a Reminder campaign - Added by Levy Ryan Nolasco 3 months ago

Hi,

Try this.

HowTo Setup Survey Campaign (Press 1 Survey)
1. Login on your admin portal and on the side menu click Telephony then Campaigns.

2. Click on "Add New Campaign" then "Campaign Type" choose Survey Press 1.

3. Upload your audio file. Once done click Submit.

4. After Uploading your Audio File, Just click Yes save Campaign! and Click Okay in Success Message!.

5. Click Choose Action drop down then click View Details to modify your Survey Campaign

6. For press 1 navigate to your campaign advance settings to change the DTMF digits and set the required options

RE: Help!!! How to create a Reminder campaign - Added by Anton Satskiy 3 months ago

what U describe is a classic Survey
ok regarding to Survey
is it possible to have 5 digit Survey
bacause i can t find where to setup

(In Go3 i can edit --Response Digit Map – 1-DEMOCRAT|2-REPUBLICAN|3-IND|8-NI|X-NONE|)

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