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Outbound Call Dropped

Added by Zimo Call over 3 years ago

Hi guys,
I've got an issue on an outbound campaign. The Agent is connect with webrtc on the agent interface. The call is connected with a prospect. There's no codec or NAT issue.The session start and sometimes the call is dropped. I checked sip traces from my carrier the call is disconneted on our side. I cheked asterisk logs I found that :

Sep 22 18:03:37] VERBOSE19605 dial.c: Called 5550142514002@default
[Sep 22 18:03:37] VERBOSE19606[C-0000508f] pbx.c: Executing [5550142514002@default:1] AGI in new stack
[Sep 22 18:03:37] VERBOSE19606[C-0000508f] res_agi.c: AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=29607884))
[Sep 22 18:03:37] VERBOSE19606[C-0000508f] res_agi.c: <Local/5550142514002@default-00002903;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Sep 22 18:03:37] VERBOSE19606[C-0000508f] pbx.c: Executing [5550142514002@default:2] Dial("Local/5550142514002@default-00002903;2", "SIP/500033142514002@MT001,,tTo") in new stack
[Sep 22 18:03:37] VERBOSE19606[C-0000508f] netsock2.c: Using SIP RTP CoS mark 5
[Sep 22 18:03:37] VERBOSE19606[C-0000508f] app_dial.c: Called SIP/500033142514002@MT001
[Sep 22 18:03:37] VERBOSE19606[C-0000508f] app_dial.c: SIP/MT001-00002391 is ringing
[Sep 22 18:03:37] VERBOSE19605 dial.c: Local/5550142514002@default-00002903;1 is ringing
[Sep 22 18:03:54] VERBOSE1647[C-0000508f] res_rtp_asterisk.c: 0x7fb434000e00 -- Strict RTP learning after remote address set to: YYY.xxx.zzz.186:51564
[Sep 22 18:03:54] VERBOSE19606[C-0000508f] app_dial.c: SIP/MT001-00002391 answered Local/5550142514002@default-00002903;2
[[Sep 22 18:03:54] VERBOSE19764[C-0000508f] bridge_channel.c: Channel SIP/MT001-00002391 joined 'simple_bridge' basic-bridge <a99e6347-b48d-4053-b070-3e19adf89560>
[Sep 22 18:03:54] VERBOSE19606[C-0000508f] bridge_channel.c: Channel Local/5550142514002@default-00002903;2 joined 'simple_bridge' basic-bridge <a99e6347-b48d-4053-b070-3e19adf89560>
[Sep 22 18:03:54] VERBOSE19764[C-0000508f] res_rtp_asterisk.c: 0x7fb434000e00 -- Strict RTP switching to RTP target address YYY.xxx.zzz.186:51564 as source
[Sep 22 18:03:54] VERBOSE19764[C-0000508f] bridge_channel.c: Channel SIP/MT001-00002391 left 'simple_bridge' basic-bridge <a99e6347-b48d-4053-b070-3e19adf89560>
[Sep 22 18:03:54] VERBOSE19606[C-0000508f] bridge_channel.c: Channel Local/5550142514002@default-00002903;2 left 'simple_bridge' basic-bridge <a99e6347-b48d-4053-b070-3e19adf89560>
[Sep 22 18:03:54] VERBOSE19606[C-0000508f] pbx.c: Spawn extension (default, 5550142514002, 2) exited non-zero on 'Local/5550142514002@default-00002903;2'
[Sep 22 18:03:54] VERBOSE19606[C-0000508f] pbx.c: Executing [h@default:1] AGI") in new stack
[Sep 22 18:03:54] VERBOSE19764[C-0000508f] pbx.c: Executing [8368@default:1] AGI in new stack
[Sep 22 18:03:54] VERBOSE19764[C-0000508f] res_agi.c: AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=29607884))
[Sep 22 18:03:54] VERBOSE19764[C-0000508f] res_agi.c: <SIP/MT001-00002391>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Sep 22 18:03:54] VERBOSE19764[C-0000508f] pbx.c: Executing [8368@default:2] AGI in new stack
[Sep 22 18:03:54] VERBOSE19764[C-0000508f] res_agi.c: Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Sep 22 18:03:55] VERBOSE19764[C-0000508f] res_agi.c: <SIP/MT001-00002391>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Sep 22 18:03:55] VERBOSE19764[C-0000508f] pbx.c: Executing [127*000*000*001*8600056@default:1] Goto("SIP/MT001-00002391", "default,8600056,1") in new stack
[Sep 22 18:03:55] VERBOSE19764[C-0000508f] pbx_builtins.c: Goto (default,8600056,1)
[Sep 22 18:03:55] VERBOSE19764[C-0000508f] pbx.c: Executing [8600056@default:1] Konference("SIP/MT001-00002391", "8600056,R") in new stack
[Sep 22 18:03:55] VERBOSE19605[C-000050a4] res_agi.c: <Local/5550142514002@default-00002903;1>AGI Script agi-VDAD_local_optimize.agi completed, returning 0
[Sep 22 18:03:55] VERBOSE19605[C-000050a4] pbx.c: Executing [138368@default:2] Wait("Local/5550142514002@default-00002903;1", "2") in new stack
[Sep 22 18:03:55] VERBOSE19606[C-0000508f] res_agi.c: <Local/5550142514002@default-00002903;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----17-----0-----SIP 200 OK) completed, returning 0
[Sep 22 18:03:56] VERBOSE19764[C-0000508f] res_rtp_asterisk.c: 0x7fb434000e00 -- Strict RTP learning complete - Locking on source address 185.101.180.186:51564
[Sep 22 18:18:32] VERBOSE24446 manager.c: Manager 'sendcron' from 127.0.0.1, hanging up channel: SIP/MT001-00002391
[Sep 22 18:18:32] VERBOSE19764[C-0000508f] pbx.c: Executing [h@default:1] AGI") in new stack
[Sep 22 18:18:32] VERBOSE19764[C-0000508f] res_agi.c: <SIP/MT001-00002391>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------SIP 200 OK) completed, returning 0
[Sep 22 18:18:32] NOTICE24447 manager.c: Request to hangup non-existent channel: SIP/MT001-00002391

What can be the cause of the "hanging up channel" ?

Thanks in advance


Replies (1)

RE: Outbound Call Dropped - Added by Wittie Manansala over 3 years ago

Hi,

How about on manual call are you experiencing drop call too? Try also to call this number using manual dial 33142514002.

Please post your complete carrier settings too.

Thanks

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