Some agents get more Answering Machines than other.
We use GoAutoDial 3.3
I saw that some agents get more Answering Machine than other ( see the picture).It's a very big difference.
I changed in the settings ,,Next Agent Call '' from ,,fewest calls'' to ,,Oldest call finish'' and back , but no changes.
Is it a way to control somehow the number of Answering Machines that the agents receive ?
Replies (1)
RE: Some agents get more Answering Machines than other.
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Added by Wittie Manansala over 3 years ago
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