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Outbound Campaign - Notification when a call is coming

Added by Zimo Call 2 months ago

Hi Team,

I'm a new user of the v4.0 version, it works very well. Now I'd like to fine tune it.
On outbound campaign, when a lead on line is "assigned" by the ACD to an agent there's no nofication, is there a way to notify the agent with a sound ?
Thanks


Replies (2)

RE: Outbound Campaign - Notification when a call is coming - Added by Jackie Alfonso 2 months ago

Zimo Call wrote:

Hi Team,

I'm a new user of the v4.0 version, it works very well. Now I'd like to fine tune it.
On outbound campaign, when a lead on line is "assigned" by the ACD to an agent there's no nofication, is there a way to notify the agent with a sound ?
Thanks

Hi Zimo Call,

May we know what kind of notification sound you want to apply? because by default there's already a short beep sound that the agent will hear before the call connects.

Thank you!

RE: Outbound Campaign - Notification when a call is coming - Added by Zimo Call 2 months ago

Jackie Alfonso wrote:

Zimo Call wrote:

Hi Team,

I'm a new user of the v4.0 version, it works very well. Now I'd like to fine tune it.
On outbound campaign, when a lead on line is "assigned" by the ACD to an agent there's no nofication, is there a way to notify the agent with a sound ?
Thanks

Hi Zimo Call,

May we know what kind of notification sound you want to apply? because by default there's already a short beep sound that the agent will hear before the call connects.

Thank you!

Hi Jackie,
It's exactely what I need a small bip when a call is connected, where can we setup this ?
Thanks,

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