Wrong Number Sent to Carrier

Hello,

I have configured a carrier to an OpenVox GSM Gateway using Registration and when I try to make calls from an agent WebRTC phone it dials but the carrier only gets a portion of the dialed number and the call fails because the number does´t exists, does anyone has an idea what the problem could be?

Thank you in advance for any help provided.

Replies (4)

RE: Wrong Number Sent to Carrier - Added by Hermilo Gonzalez over 3 years ago

Hello, please paste an outpout of your console, asterisk -r, then core set verbose 3

RE: Wrong Number Sent to Carrier - Added by Josue Romero over 3 years ago

Hello,

Thank you for the reply here is the output:

localhost*CLI> core set verbose 3
Console verbose was OFF and is now 3.
Manager 'sendcron' logged on from 127.0.0.1
Manager 'sendcron' logged off from 127.0.0.1
Manager 'sendcron' logged on from 127.0.0.1
Manager 'sendcron' logged off from 127.0.0.1
Manager 'sendcron' logged on from 127.0.0.1
-- Called 99994025608274@default
-- Executing [99994025608274@default:1] Dial("Local/99994025608274@default-0000002d;2", "SIP/4025608274@kamailio,,tTo") in new stack
Using SIP RTP CoS mark 5
-- Called SIP/4025608274@kamailio
-- SIP/kamailio-00000019 is ringing
-- Local/99994025608274@default-0000002d;1 is ringing
Manager 'sendcron' logged on from 127.0.0.1
Manager 'sendcron' logged off from 127.0.0.1
-- SIP/kamailio-00000019 answered Local/99994025608274@default-0000002d;2
-- Local/99994025608274@default-0000002d;1 answered
-- Executing [8600051@default:1] Konference("Local/99994025608274@default-0000002d;1", "8600051,R") in new stack
-- Channel SIP/kamailio-00000019 joined 'simple_bridge' basic-bridge <94a60ed2-7899-4956-8a7e-fbfdf4729023>
-- Channel Local/99994025608274@default-0000002d;2 joined 'simple_bridge' basic-bridge <94a60ed2-7899-4956-8a7e-fbfdf4729023>
Manager 'sendcron' logged off from 127.0.0.1
Manager 'sendcron' logged on from 127.0.0.1
Manager 'sendcron' logged off from 127.0.0.1
Manager 'sendcron' logged on from 127.0.0.1
-- Called 8600051@default
-- Executing [8600051@default:1] Konference("Local/8600051@default-0000002e;2", "8600051,R") in new stack
-- Local/8600051@default-0000002e;1 answered
-- Executing [50450450496894577@default:1] AGI in new stack == Manager 'sendcron' logged off from 127.0.0.1
-- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=12904133))
-- <Local/8600051@default-0000002e;1>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing [50450450496894577@default:2] Dial("Local/8600051@default-0000002e;1", "SIP/6894577@openvox,,tTo") in new stack
Using SIP RTP CoS mark 5
-- Called SIP/6894577@openvox
Manager 'sendcron' logged on from 127.0.0.1
-- Called 58600051@default
-- Executing [58600051@default:1] Konference("Local/58600051@default-0000002f;2", "8600051,qLR") in new stack
-- Local/58600051@default-0000002f;1 answered
-- Executing [8309@default:1] Answer("Local/58600051@default-0000002f;1", "") in new stack
-- Executing [8309@default:2] Monitor("Local/58600051@default-0000002f;1", "wav,20200825-203912_50496894577_12904133_agent002") in new stack
-- Executing [8309@default:3] Wait("Local/58600051@default-0000002f;1", "3600") in new stack
Manager 'sendcron' logged off from 127.0.0.1
-- SIP/openvox-0000001a is making progress passing it to Local/8600051@default-0000002e;1
-- SIP/openvox-0000001a answered Local/8600051@default-0000002e;1
-- Channel SIP/openvox-0000001a joined 'simple_bridge' basic-bridge <f6898887-43f8-4aef-ae9e-91e538eacf00>
-- Channel Local/8600051@default-0000002e;1 joined 'simple_bridge' basic-bridge <f6898887-43f8-4aef-ae9e-91e538eacf00>
-- Channel SIP/openvox-0000001a left 'simple_bridge' basic-bridge <f6898887-43f8-4aef-ae9e-91e538eacf00>
-- Channel Local/8600051@default-0000002e;1 left 'simple_bridge' basic-bridge <f6898887-43f8-4aef-ae9e-91e538eacf00>
Spawn extension (default, 50450450496894577, 2) exited non-zero on 'Local/8600051@default-0000002e;1'
-- Executing [h@default:1] AGI") in new stack
-- <Local/8600051@default-0000002e;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----10-----10-----SIP 200 OK) completed, returning 0
[Aug 25 20:39:27] WARNING¹⁴²⁷³[C-0000005a]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel
-- Executing [h@default:1] AGI") in new stack
-- <Local/8600051@default-0000002e;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------) completed, returning 0
Manager 'sendcron' logged on from 127.0.0.1
[Aug 25 20:39:33] NOTICE[14308]: manager.c:4309 action_hangup: Request to hangup non-existent channel: SIP/openvox-0000001a
Manager 'sendcron' logged off from 127.0.0.1
Manager 'sendcron' logged on from 127.0.0.1
-- Manager 'sendcron' from 127.0.0.1, hanging up channel: Local/99994025608274@default-0000002d;1
[Aug 25 20:39:33] WARNING[14224][C-00000059]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel
-- Executing [h@default:1] AGI("Local/99994025608274@default-0000002d;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------)") in new stack
Manager 'sendcron' logged off from 127.0.0.1
-- <Local/99994025608274@default-0000002d;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------) completed, returning 0
-- Channel Local/99994025608274@default-0000002d;2 left 'simple_bridge' basic-bridge <94a60ed2-7899-4956-8a7e-fbfdf4729023>
-- Channel SIP/kamailio-00000019 left 'simple_bridge' basic-bridge <94a60ed2-7899-4956-8a7e-fbfdf4729023>
Spawn extension (default, 99994025608274, 1) exited non-zero on 'Local/99994025608274@default-0000002d;2'
-- Executing [h@default:1] AGI("Local/99994025608274@default-0000002d;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----32-----31-----SIP 200 OK)") in new stack
-- <Local/99994025608274@default-0000002d;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----32-----31-----SIP 200 OK) completed, returning 0
Manager 'sendcron' logged on from 127.0.0.1
-- Manager 'sendcron' from 127.0.0.1, hanging up channel: Local/58600051@default-0000002f;2
[Aug 25 20:39:33] WARNING¹⁴²⁸⁰[C-0000005c]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel
-- Executing [h@default:1] AGI") in new stack
Manager 'sendcron' logged off from 127.0.0.1
-- <Local/58600051@default-0000002f;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------) completed, returning 0
Spawn extension (default, 8309, 3) exited non-zero on 'Local/58600051@default-0000002f;1'
[Aug 25 20:39:33] WARNING¹⁴²⁷⁹[C-0000005d]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel
-- Executing [h@default:1] AGI") in new stack
-- <Local/58600051@default-0000002f;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------) completed, returning 0

RE: Wrong Number Sent to Carrier - Added by Wittie Manansala over 3 years ago

Hi,

Your sending this 6894577. Please coordinate to your VOIP provider and ask for correct dial format. Once your VOIP Provider provide you the correct dial format adjust your dial plan based on their requirements.

Thanks

RE: Wrong Number Sent to Carrier - Added by Josue Romero over 3 years ago

Hello,

Thank you for the reply, as stated this was the cause for the issue. Does anyone can guide me with the server system requirements for 50 concurrent agents mostly doing outbound campaigns with recordings and working on site through Ethernet with our own GSM Gateways? thank you in advance for any help provided.

Regards

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