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agent screen and events calendar

Added by David Reedy almost 4 years ago

Can the agent screen also access the calendar (Events) area? or is there a better way to record something like a appointment schedule for a campaign?


Replies (2)

RE: agent screen and events calendar - Added by Wittie Manansala almost 4 years ago

Hi,

How about using Callback Disposition? but Events area is not included.

Thanks

RE: agent screen and events calendar - Added by David Reedy almost 4 years ago

I don't think that callback dispo would be ideal for a appointment schedule. other reps wouldn't be able to see if there is a time slot open for that campaign.

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