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No notification for inbound calls - agent screen

Added by Sujan Subedi over 5 years ago

When agents log in to the dialer (any campaign type: Inbound Manual / Auto), there is no indication if there is any inbound call waiting in Queue - it connects directly when in un-paused (live) mode, bit of issue - isn't it?
GOautodial v4 - deployed from new ISO and updated from git, hosted on AWS - EC2. Softphone registered externally.
Any suggestions?


Replies (4)

RE: No notification for inbound calls - agent screen - Added by Levy Ryan Nolasco over 5 years ago

Hi,

What is the call flow of your Inbound Campaign? Do you want your agents to grab calls in-queue or a pop up like Script, Webform to Alert your agents that a call comes in?

RE: No notification for inbound calls - agent screen - Added by Sujan Subedi over 5 years ago

Levy Ryan Nolasco wrote:

Hi,

What is the call flow of your Inbound Campaign? Do you want your agents to grab calls in-queue or a pop up like Script, Webform to Alert your agents that a call comes in?

Hi Levy, thank you for responding.
The flow is: Inbound DID - INGROUP. And Ingroup has been linked to certain campaign. When an agents logs in to Dialer, selects the ingroup.
Inbound call is all ok, Agents can pick up the call provided he/she is in Live mode.
We do not have any script or Webform, neither the Agent Alert (Desktop) has been enabled. What I'm looking for is the Notification in Agent Screen saying 'X Number of Live call(s) waiting' with the ingroup predefined colour' - so agents can either pick them up manually or switch to corresponfing ingroup and pick up those calls. The notification on agent screen (like earlier goautodial version or std vicidial) is missing on v4. This feature is really useful for multiple in-groups.
Hope this clarifies.

Thanks.

RE: No notification for inbound calls - agent screen - Added by Sujan Subedi over 5 years ago

Sujan Subedi wrote:

Levy Ryan Nolasco wrote:

Hi,

What is the call flow of your Inbound Campaign? Do you want your agents to grab calls in-queue or a pop up like Script, Webform to Alert your agents that a call comes in?

Hi Levy, thank you for responding.
The flow is: Inbound DID - INGROUP. And Ingroup has been linked to certain campaign. When an agents logs in to Dialer, selects the ingroup.
Inbound call is all ok, Agents can pick up the call provided he/she is in Live mode.
We do not have any script or Webform, neither the Agent Alert (Desktop) has been enabled. What I'm looking for is the Notification in Agent Screen saying 'X Number of Live call(s) waiting' with the ingroup predefined colour' - so agents can either pick them up manually or switch to corresponfing ingroup and pick up those calls. The notification on agent screen (like earlier goautodial version or std vicidial) is missing on v4. This feature is really useful for multiple in-groups.
Hope this clarifies.

Thanks.

Hi Levy/team,

Any suggestion on this, or do I submit the feature request if it doesn't exist in current built?
Let me know. Thanks

RE: No notification for inbound calls - agent screen - Added by Kristian Antiligando over 5 years ago

Hello,

I agree. We don't have this yet on the latest version. Would you like to sponsor the development of this project? Just send an email to for the price quotation or you may also post this additional feature on https://goautodial.org/projects/goautodialce/issues so we could add it up to our roadmap.

Regards,

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