Auto dial is not working

Added by Danielle Coelho almost 5 years ago

I need help.

I'm having trouble auto dial.
Manual dialing is ok. But I'm having trouble auto dial.
See the information in the CLI below and the image about the dialing.

Information about Kamailio:

kamailio.service - Kamailio (OpenSER) - the Open Source SIP Server
Loaded: loaded (/usr/lib/systemd/system/kamailio.service; enabled; vendor preset: disabled)
Active: active (running) since Fri 2019-07-19 16:39:02 -03; 2 days ago
Main PID: 1862 (kamailio)
CGroup: /system.slice/kamailio.service
+-1862 /usr/sbin/kamailio -DD -P /var/run/kamailio/kamailio.pid -f /etc/kamailio/kamailio.cfg -m 64 -M 4
+-1888 /usr/sbin/kamailio -DD -P /var/run/kamailio/kamailio.pid -f /etc/kamailio/kamailio.cfg -m 64 -M 4
+-1889 /usr/sbin/kamailio -DD -P /var/run/kamailio/kamailio.pid -f /etc/kamailio/kamailio.cfg -m 64 -M 4
+-1890 /usr/sbin/kamailio -DD -P /var/run/kamailio/kamailio.pid -f /etc/kamailio/kamailio.cfg -m 64 -M 4
+-1891 /usr/sbin/kamailio -DD -P /var/run/kamailio/kamailio.pid -f /etc/kamailio/kamailio.cfg -m 64 -M 4
+-1892 /usr/sbin/kamailio -DD -P /var/run/kamailio/kamailio.pid -f /etc/kamailio/kamailio.cfg -m 64 -M 4
+-1893 /usr/sbin/kamailio -DD -P /var/run/kamailio/kamailio.pid -f /etc/kamailio/kamailio.cfg -m 64 -M 4
+-1894 /usr/sbin/kamailio -DD -P /var/run/kamailio/kamailio.pid -f /etc/kamailio/kamailio.cfg -m 64 -M 4
+-1897 /usr/sbin/kamailio -DD -P /var/run/kamailio/kamailio.pid -f /etc/kamailio/kamailio.cfg -m 64 -M 4
+-1900 /usr/sbin/kamailio -DD -P /var/run/kamailio/kamailio.pid -f /etc/kamailio/kamailio.cfg -m 64 -M 4
+-1901 /usr/sbin/kamailio -DD -P /var/run/kamailio/kamailio.pid -f /etc/kamailio/kamailio.cfg -m 64 -M 4
+-1904 /usr/sbin/kamailio -DD -P /var/run/kamailio/kamailio.pid -f /etc/kamailio/kamailio.cfg -m 64 -M 4
+-1907 /usr/sbin/kamailio -DD -P /var/run/kamailio/kamailio.pid -f /etc/kamailio/kamailio.cfg -m 64 -M 4
+-1909 /usr/sbin/kamailio -DD -P /var/run/kamailio/kamailio.pid -f /etc/kamailio/kamailio.cfg -m 64 -M 4
+-1910 /usr/sbin/kamailio -DD -P /var/run/kamailio/kamailio.pid -f /etc/kamailio/kamailio.cfg -m 64 -M 4
+-1912 /usr/sbin/kamailio -DD -P /var/run/kamailio/kamailio.pid -f /etc/kamailio/kamailio.cfg -m 64 -M 4
+-1913 /usr/sbin/kamailio -DD -P /var/run/kamailio/kamailio.pid -f /etc/kamailio/kamailio.cfg -m 64 -M 4
+-1918 /usr/sbin/kamailio -DD -P /var/run/kamailio/kamailio.pid -f /etc/kamailio/kamailio.cfg -m 64 -M 4
+-1921 /usr/sbin/kamailio -DD -P /var/run/kamailio/kamailio.pid -f /etc/kamailio/kamailio.cfg -m 64 -M 4
+-1922 /usr/sbin/kamailio -DD -P /var/run/kamailio/kamailio.pid -f /etc/kamailio/kamailio.cfg -m 64 -M 4
+-1923 /usr/sbin/kamailio -DD -P /var/run/kamailio/kamailio.pid -f /etc/kamailio/kamailio.cfg -m 64 -M 4
+-1924 /usr/sbin/kamailio -DD -P /var/run/kamailio/kamailio.pid -f /etc/kamailio/kamailio.cfg -m 64 -M 4
+-1928 /usr/sbin/kamailio -DD -P /var/run/kamailio/kamailio.pid -f /etc/kamailio/kamailio.cfg -m 64 -M 4
+-1931 /usr/sbin/kamailio -DD -P /var/run/kamailio/kamailio.pid -f /etc/kamailio/kamailio.cfg -m 64 -M 4
+-1933 /usr/sbin/kamailio -DD -P /var/run/kamailio/kamailio.pid -f /etc/kamailio/kamailio.cfg -m 64 -M 4
+-1935 /usr/sbin/kamailio -DD -P /var/run/kamailio/kamailio.pid -f /etc/kamailio/kamailio.cfg -m 64 -M 4
+-1937 /usr/sbin/kamailio -DD -P /var/run/kamailio/kamailio.pid -f /etc/kamailio/kamailio.cfg -m 64 -M 4

Jul 22 09:36:48 vaglxc01.goautodial.com /usr/sbin/kamailio¹⁹²⁸: INFO: <core> [core/parser/parse_fline.c:87]: parse_first_line(): ERROR: parse_first_line:...hort: 4
Jul 22 09:36:48 vaglxc01.goautodial.com /usr/sbin/kamailio¹⁹²⁸: ERROR: <core> [core/parser/parse_fline.c:257]: parse_first_line(): parse_first_line: bad ...set: 0)
Jul 22 09:36:48 vaglxc01.goautodial.com /usr/sbin/kamailio¹⁹²⁸: ERROR: <core> [core/parser/msg_parser.c:671]: parse_msg(): ERROR: parse_msg: message=<PING>
Jul 22 09:36:48 vaglxc01.goautodial.com /usr/sbin/kamailio¹⁹²⁸: ERROR: <core> [core/parser/msg_parser.c:330]: parse_headers(): bad header field [(null)]
Jul 22 09:37:48 vaglxc01.goautodial.com /usr/sbin/kamailio¹⁹³¹: INFO: <core> [core/parser/parse_fline.c:87]: parse_first_line(): ERROR: parse_first_line:...hort: 4
Jul 22 09:37:48 vaglxc01.goautodial.com /usr/sbin/kamailio¹⁹³¹: ERROR: <core> [core/parser/parse_fline.c:257]: parse_first_line(): parse_first_line: bad ...set: 0)
Jul 22 09:37:48 vaglxc01.goautodial.com /usr/sbin/kamailio¹⁹³¹: ERROR: <core> [core/parser/msg_parser.c:671]: parse_msg(): ERROR: parse_msg: message=<PING>
Jul 22 09:37:48 vaglxc01.goautodial.com /usr/sbin/kamailio¹⁹³¹: ERROR: <core> [core/parser/msg_parser.c:330]: parse_headers(): bad header field [(null)]
Jul 22 09:38:21 vaglxc01.goautodial.com /usr/sbin/kamailio¹⁹³³: NOTICE: acc [acc.c:295]: acc_log_request(): ACC: transaction answered: timestamp=1563799101;meth...
Jul 22 09:38:27 vaglxc01.goautodial.com /usr/sbin/kamailio¹⁹³³: INFO: <script>: WebSocket connection from 192.168.1.104:56487 has closed
Hint: Some lines were ellipsized, use -l to show in full.
[root@vaglxc01 ~]#

Information about Asterisk:

asterisk.service - Asterisk PBX and telephony daemon.
Loaded: loaded (/usr/lib/systemd/system/asterisk.service; enabled; vendor preset: disabled)
Active: active (running) since Fri 2019-07-19 16:38:42 -03; 2 days ago
Main PID: 1052 (asterisk)
CGroup: /system.slice/asterisk.service
+-1052 /usr/sbin/asterisk -f -C /etc/asterisk/asterisk.conf

Jul 22 09:28:18 vaglxc01.goautodial.com asterisk¹⁰⁵²: 34|SIP/2020-00000013
Jul 22 09:28:18 vaglxc01.goautodial.com asterisk¹⁰⁵²: INSERT INTO vicidial_manager values('','','2019-07-22 09:28:18','SENT','N','127.0.0.1','','Redirec...','','')
Jul 22 09:28:18 vaglxc01.goautodial.com asterisk¹⁰⁵²: Can't open /var/log/astguiclient/action_process.2019-07-22: Permission denied
Jul 22 09:28:20 vaglxc01.goautodial.com asterisk¹⁰⁵²: [Jul 22 09:28:20] WARNING¹⁶⁸⁰⁹[C-00000033]: func_hangupcause.c:140 hangupcause_read: Unable to f... channel
Jul 22 09:30:30 vaglxc01.goautodial.com asterisk¹⁰⁵²: [Jul 22 09:30:30] WARNING¹⁷¹¹⁶[C-00000034]: func_hangupcause.c:140 hangupcause_read: Unable to f... channel
Jul 22 09:30:30 vaglxc01.goautodial.com asterisk¹⁰⁵²: [Jul 22 09:30:30] WARNING¹⁷¹²⁴[C-00000036]: func_hangupcause.c:140 hangupcause_read: Unable to f... channel
Jul 22 09:30:30 vaglxc01.goautodial.com asterisk¹⁰⁵²: [Jul 22 09:30:30] NOTICE¹⁷¹⁷⁸: manager.c:4309 action_hangup: Request to hangup non-existent chan...00000014
Jul 22 09:30:30 vaglxc01.goautodial.com asterisk¹⁰⁵²: [Jul 22 09:30:30] WARNING¹⁷¹²³[C-00000037]: func_hangupcause.c:140 hangupcause_read: Unable to f... channel
Jul 22 09:38:21 vaglxc01.goautodial.com asterisk¹⁰⁵²: [Jul 22 09:38:21] WARNING¹⁶⁷⁶⁵[C-00000031]: func_hangupcause.c:140 hangupcause_read: Unable to f... channel
Jul 22 09:38:21 vaglxc01.goautodial.com asterisk¹⁰⁵²: [Jul 22 09:38:21] WARNING¹⁸³²⁵[C-00000038]: func_hangupcause.c:140 hangupcause_read: Unable to f... channel
Hint: Some lines were ellipsized, use -l to show in full.
[root@vaglxc01 ~]#

Information about the carrier:

[2020]
disallow=all
allow=alaw
allow=ulaw
allow=gsm
type=friend
dtmfmode=rfc2833
context=trunkinbound
qualify=yes
insecure=invite,port
nat=force_rport,comedia
host= xx.xxx.xxx.xxx
fromdomain=xx.xxx.xx.xxx
username=2020
fromuser=2020
secret=xxxxxxxxxxxxxxxx

exten => _8888.,1,AGI
exten => _8888.,2,Dial(SIP/${EXTEN:4}@2020,,tTo)
exten => _8888.,3,Hangup

Global Protocol: SIP

Replies (6)

RE: Auto dial is not working - Added by Levy Ryan Nolasco almost 5 years ago

Hi,

Can you post your campaign settings like Dial prefix, Timeout, Minimum Digits to Call etc.

RE: Auto dial is not working - Added by Danielle Coelho almost 5 years ago

Ok.

Download all files

img001.PNG (6.6 KB) img001.PNG
img0020.PNG (19.5 KB) img0020.PNG
img0021.PNG (6.65 KB) img0021.PNG
img0030.PNG (29 KB) img0030.PNG
img0031.PNG (20.5 KB) img0031.PNG
img0032.PNG (20.9 KB) img0032.PNG
img0033.PNG (19.2 KB) img0033.PNG

RE: Auto dial is not working - Added by Danielle Coelho almost 5 years ago

Levy Ryan Nolasco wrote:

Hi,

Can you post your campaign settings like Dial prefix, Timeout, Minimum Digits to Call etc.

Hi.

I'm in Brazil
When I go up a list the time zone appears wrong.

Download all files

listatz.PNG (17.3 KB) listatz.PNG
listatz2.PNG (11.5 KB) listatz2.PNG

RE: Auto dial is not working - Added by Danielle Coelho almost 5 years ago

Levy Ryan Nolasco wrote:

Hi,

Can you post your campaign settings like Dial prefix, Timeout, Minimum Digits to Call etc.

Hi.

Look the list.

I need your help.

Thanks.

Download all files

erro_lista.PNG (33.5 KB) erro_lista.PNG
erro tzone.PNG (82.9 KB) erro tzone.PNG
erro tzone2.PNG (10 KB) erro tzone2.PNG

RE: Auto dial is not working - Added by Ratanraj Singh over 4 years ago

Hi Folks,
I am troubling with kamailio as when i check the service status of kamailio and getting error.

Jan 13 12:20:59 vaglxc01.goautodial.com /usr/sbin/kamailio⁵⁰²¹: ERROR: <core> [core/parser/msg_parser.c:671]: parse_msg(): ERROR: parse_msg: message=<PING>
Jan 13 12:20:59 vaglxc01.goautodial.com /usr/sbin/kamailio⁵⁰²¹: ERROR: <core> [core/parser/msg_parser.c:330]: parse_headers(): bad header field [(null)]
Jan 13 12:21:59 vaglxc01.goautodial.com /usr/sbin/kamailio⁵⁰²²: INFO: <core> [core/parser/parse_fline.c:87]: parse_first_line(): ERROR: parse_first_line: m...short: 4
Jan 13 12:21:59 vaglxc01.goautodial.com /usr/sbin/kamailio⁵⁰²²: ERROR: <core> [core/parser/parse_fline.c:257]: parse_first_line(): parse_first_line: bad me...fset: 0)
Jan 13 12:21:59 vaglxc01.goautodial.com /usr/sbin/kamailio⁵⁰²²: ERROR: <core> [core/parser/msg_parser.c:671]: parse_msg(): ERROR: parse_msg: message=<PING>
Jan 13 12:21:59 vaglxc01.goautodial.com /usr/sbin/kamailio⁵⁰²²: ERROR: <core> [core/parser/msg_parser.c:330]: parse_headers(): bad header field [(null)]
Jan 13 12:22:59 vaglxc01.goautodial.com /usr/sbin/kamailio⁵⁰²³: INFO: <core> [core/parser/parse_fline.c:87]: parse_first_line(): ERROR: parse_first_line: m...short: 4
Jan 13 12:22:59 vaglxc01.goautodial.com /usr/sbin/kamailio⁵⁰²³: ERROR: <core> [core/parser/parse_fline.c:257]: parse_first_line(): parse_first_line: bad me...fset: 0)
Jan 13 12:22:59 vaglxc01.goautodial.com /usr/sbin/kamailio⁵⁰²³: ERROR: <core> [core/parser/msg_parser.c:671]: parse_msg(): ERROR: parse_msg: message=<PING>
Jan 13 12:22:59 vaglxc01.goautodial.com /usr/sbin/kamailio⁵⁰²³: ERROR: <core> [core/parser/msg_parser.c:330]: parse_headers(): bad header field [(null)]

However when i stop the asterisk service then i am able to make the calls and when stared asterisk services then unable to make call and same have checked the logs in CLI with sip show peers then there is showing kamailio is unreachable

Name/username Host Dyn Forcerport Comedia ACL Port Status Description
gad2020 10.164.1.63 Yes Yes 5060 UNREACHABLE
kamailio 127.0.0.1 Yes Yes 5060 UNREACHABLE
2 sip peers [Monitored: 0 online, 2 offline Unmonitored: 0 online, 0 offline]

Can some one please have assist on this

kamailio error.JPG (120 KB) kamailio error.JPG

RE: Auto dial is not working - Added by Kristian Antiligando over 4 years ago

Hello,

We actually have an update on the link below. Please review it for your reference.

https://goautodial.org/projects/goautodialce/wiki/Goautodial_Getting_Started_Guidev4

Regards,

(1-6/6) Go to top

Project

General

Profile

GOautodial Open Source Omni-channel Contact Center Suite