GOautodial Open Source Omni-channel Contact Center Suite

Please see reply below:

1. Call monitor option not working

Have you tried check if there are some erros on your asterisk cli while using the Call monitor? Please post the logs.

2. when dialing manually from dialler calls are connection but not showing as live and after some times the dial time out pops up and cannot transfer the call too.

Can you confirm if there are error on your asterisk cli while making a call? You can also try to double check the server and system settings on your server.

Please see reply below:

1. Call monitor option not working

Have you tried check if there are some erros on your asterisk cli while using the Call monitor? Please post the logs.

2. when dialing manually from dialler calls are connection but not showing as live and after some times the dial time out pops up and cannot transfer the call too.

Can you confirm if there are error on your asterisk cli while making a call? You can also try to double check the server and system settings on your server.

Please set this setting for outbound calls in dial-plan....
; dial a long distance outbound number
; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls
exten => _91.,1,AGI
exten => _91.,n,Dial(${TRUNKX}/0${EXTEN:2},,To)
exten => _91.,n,Hangup()

; dial a long distance outbound number
; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls
exten => _1XXXXXXXX.,1,AGI
exten => _1XXXXXXXX.,n,Dial(${TRUNKX}/0${EXTEN:1},,To)
exten => _1XXXXXXXX.,n,Hangup()

;dial a local outbound number (modified because of only LD T1)
exten => _991XXXXX.,1,AGI
exten => _991XXXXX.,n,Dial(${TRUNK}/0${EXTEN:3},,To)
exten => _991XXXXX.,n,Hangup()

Check also chan_dahdi.conf
My settings is given bellow.....
[trunkgroups]

[channels]

language=en
context=default
switchtype=euroisdn
pridialplan=unknown
prilocaldialplan=unknown
resetinterval= 600
signalling=pri_cpe
usecallerid=yes
hidecallerid=no
callerid=asreceived
callwaiting=yes
usecallingpres=yes
callwaitingcallerid=yes
threewaycalling=yes
transfer=yes
canpark=yes
callreturn=yes
relaxdtmf=yes
cancallforward=yes
echocancel=yes
echocancelwhenbridged=yes
rxgain=0.0
txgain=0.0
group=g0
callgroup=1
pickupgroup=1
immediate=no

#include dahdi-channels.conf

My problem has resolved ....

Please help anyone for Call Recordings ....Call Recordings logs are not showing in Recordings Tab, although logs are generating in db and call recording also done ....

Hi want to do isd from this one

Version 3.X is more than 6 years old and is no longer supported. Please download and install version 4.

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