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Display information of "call's in incoming queue"

Added by Alvaro Avello almost 10 years ago

Hi everyone.

I'm looking for some advice in order to create an monitoring agent' like interface to show calls in the incoming queue. So far, if you invoke the URL in the onclick method it's shows a blank page, but i'm not confident to build something from the go_monitoring model or just create something from scratch.

TIA.

Alvaro


Replies (9)

RE: Display information of "call's in incoming queue" - Added by Demian Biscocho almost 10 years ago

You can see the calls in the incoming queue in the dashboard.

Or do you need something different?

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Selection_018.png (36.7 KB) Selection_018.png
Selection_019.png (65.9 KB) Selection_019.png

RE: Display information of "call's in incoming queue" - Added by Alvaro Avello almost 10 years ago

For some reason i was expecting that, but instead what i get is in the attached files. Also i was trying to get a way to show on real time, the time that a call has been on a queue and not answered by any agent. Is the same thing that shows the dashboard screenshots?

TIA

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2014_05_30_15_59_25_GoAdmin_3.0.jpg (46.5 KB) 2014_05_30_15_59_25_GoAdmin_3.0.jpg
2014_05_30_15_59_46_GoAdmin_3.0.jpg (54.5 KB) 2014_05_30_15_59_46_GoAdmin_3.0.jpg

RE: Display information of "call's in incoming queue" - Added by Demian Biscocho almost 10 years ago

You might have your database tables corrupted or some sessions stuck. You might need to do a "mysqlcheck" or cleanup the affected tables (vicidial_auto_calls and vicidial_live_agents).

RE: Display information of "call's in incoming queue" - Added by Alvaro Avello almost 10 years ago

i've applied mysqlcheck on vicidial and goautodial db's and cleaned both tables without luck. still shows "no calls available". the versions are:

[root@go ~]# rpm -qa | grep vicidial
vicidial-2.7.401a-130508.2256.2.go
[root@go ~]# rpm -qa | grep goautodial
goautodial-ce-config-3.0-1369368000
goautodial-ce-3.3-1393218000

TIA

RE: Display information of "call's in incoming queue" - Added by Demian Biscocho almost 10 years ago

Can you check on the default Vicidial realtime reports page if you also don't get any stats?

RE: Display information of "call's in incoming queue" - Added by Muhammad Taha Shafaat almost 10 years ago

i am having a same problem...
do we have a fix for this issue?

vicidial 2.7
goautodial 3.0
goAdmin 3.3
Asterisk 1.8

2014_05_30_15_59_46_GoAdmin_3.0_1_.jpg (54.5 KB) 2014_05_30_15_59_46_GoAdmin_3.0_1_.jpg

RE: Display information of "call's in incoming queue" - Added by Alvaro Avello almost 10 years ago

I've found the source of the error and it is the returned value of the go_get_allowed_campaigns function. As a workaround comment that validation and you will have the incoming calls.

Any idea when the production code will be fixed?

Saludos / Regards,

Alvaro

RE: Display information of "call's in incoming queue" - Added by ASNA Infinity over 5 years ago

Demian Biscocho wrote:

You can see the calls in the incoming queue in the dashboard.

Or do you need something different?

But in ver 2.0 there was the option in agent page and it was useful

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