Project

General

Profile

Forums » GOautodial App Development »

Call Hangup by Agent Side with a Disposition

Added by Md. Azizur Rahman about 10 years ago

Hello Friends,

I have deploy Goautodial CE 3.0 and it's working fine for Inbound Call Center. One thing I am facing here that I can't disable the hangup & disposition by agent.
If a customer hangup the call, the agent would be ready automatically for the next call without manual hangup by agent side & submitting disposition code.
Can anybody help me regarding this issue?

With Regards..
Aziz


Replies (1)

RE: Call Hangup by Agent Side with a Disposition - Added by Demian Biscocho about 10 years ago

You need to hack the Vicidial code in order to customize it to what you need.

Why would you want to have the call automatically disposed of when the client disconnects the call? Doesn't really make sense. All calls need to be disposed of manually by the agents so that proper tagging or call classification is done.

    (1-1/1)     Go to top