Calls are ringing outbound but not connecting to agents - GOautodial Open Source Omni-channel Contact Center Suite - GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

Calls are ringing outbound but not connecting to agents

Added by Amalaendu kandar over 7 years ago

Calls are ringing outbound but not connecting to agents what is the issue ... please resolve the issue . i am used goautodial 2.1

Replies (4)

RE: Calls are ringing outbound but not connecting to agents - Added by Amalaendu kandar over 7 years ago

please help me

RE: Calls are ringing outbound but not connecting to agents - Added by striker 247 over 7 years ago

hi
post few more detail about your setup
1. what trunk you are using (VOIP or PRI/E1 or analog)
2. manual dial or autodial

regards
striker
www.striker24x7.blogspot.com

RE: Calls are ringing outbound but not connecting to agents - Added by Amalaendu kandar over 7 years ago

autodial

regards
amalendu

RE: Calls are ringing outbound but not connecting to agents - Added by striker 247 over 7 years ago

what trunk you are using
what is the dialplan used.

post cli log .

regards
striker
www.striker24x7.blogspot.com

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