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Reporting: Displaying the inbound or outbound telephone numbers that handled by the agent

Added by Bilal Ghayad almost 12 years ago

Hello;

VERSION: 2.4-309a, BUILD: 110430-1642, GoAutoDial CE 2.1, 2.6.18-238.9.1.el5.goPAE (SMP), Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz, Single Machine

From where I can get the agent calls that display the telephone number the inbound or outbound of the telephone numbers within a specific time?

Regards
Bilal


Replies (4)

RE: Reporting: Displaying the inbound or outbound telephone numbers that handled by the agent - Added by Bilal Ghayad almost 12 years ago

I am able to do recording but not able to see the recorded files on the stats .. I modified the file: vicidial_recordings.conf and I gave a full permission for monitorDONE but even not able to see the files:

Alias /RECORDINGS /var/spool/asterisk/monitorDONE
Alias /recordings /var/spool/asterisk/monitorDONE
<Directory "/var/spool/asterisk/monitorDONE">
  1. Order Deny,Allow
    Order Allow,Deny
    AllowOverride None
  2. Deny from all
    Allow from 127.0.0.1 192.168
  3. Options Indexes FollowSymLinks
    Options Indexes MultiViews
    <files *.mp3>
    </files>
    Forcetype application/forcedownload
    </Directory>

RE: Reporting: Displaying the inbound or outbound telephone numbers that handled by the agent - Added by Demian Biscocho almost 12 years ago

We highly recommend upgrading to the latest version GoAutoDial CE v3.0 RC1 (via reinstall). This has a dedicated recordings page where you can easily search and download your recorded conversations.

RE: Reporting: Displaying the inbound or outbound telephone numbers that handled by the agent - Added by Bilal Ghayad almost 12 years ago

Hello;

If the agent placed the call directly from the Phone (not from the agent desktop), will it be possible to find the recording through this searching page?

Regards
Bilal

RE: Reporting: Displaying the inbound or outbound telephone numbers that handled by the agent - Added by striker 247 almost 12 years ago

you can try the below link and search for recording in goautodial.

http://download.vicidial.com/vicidial/trunk/agi/agi-NVA_recording.agi

note: i never tried this in goautodial, you may post back if you got success.

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