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long wait times

Added by areeb johaar over 8 years ago

hi there i am new to this forum. i have go auto dial running at my call centre. i have around 40 users but my problem is that my agents wait on average between 40s and 1.5min for a call to come through. i would like to decrease that to atleast 20s on average. i have changed the auto dial level to advance but to tranfer the call to the longest waiting agents. i have also bought new servers but still experience the same problems. can anyone assist me as to how i can decrease the wait time?


Replies (2)

RE: long wait times - Added by DialerWala.com provide support for Goautodial and elastix over 8 years ago

Change VoIP service provider. I belive Your VoIP service provider has limited port to pass your calls. you can get free demo account from us to test.

If you need any help in configuration ,you can Call : DialerWala
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RE: long wait times - Added by Mohammad Shoaib over 8 years ago

Hi,
Please increase the Auto Dial call level to Max - or you can customize it according to you needs( eg. 1.0 mean 1 call per agent to be dialed).

Regards,
Mohammad

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