GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

09/29/2015

08:13 PM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: long wait times

Hi,
Please increase the Auto Dial call level to Max - or you can customize it according to you needs( eg. 1.0 mean 1... Mohammad Shoaib

08:02 PM GOautodial Open Source Omni-channel Contact Center Suite Bug #2165: Listen and Barge option is not working for me

Hi,
Please update your Goautodial Server via GitHub. The feature is working just fine.
Regards,
Mohammad Mohammad Shoaib

07:58 PM GOautodial Open Source Omni-channel Contact Center Suite Bug #2233: connecting the GoAutoDail with asterisk

Hi,
GoAutodial already has Asterisk in it, you can connect to asterisk CLI by logging into root.
Regards,
Moha... Mohammad Shoaib

07:55 PM GOautodial Open Source Omni-channel Contact Center Suite Feature #2237: goautodial on centos 7

Hi,
Have not tested GoAutoDial on CentOS 7 yet however it works fine on CentOS 6.7 64bit. The best option would be i... Mohammad Shoaib

07:51 PM GOautodial Open Source Omni-channel Contact Center Suite Bug #2173: No playing message on Survey campaign

Hi,
The problem would be with the audio file you have uploaded. The format might be incorrect, make sure you have 16... Mohammad Shoaib

06/10/2015

01:21 PM GOautodial Open Source Omni-channel Contact Center Suite Bug #2121: function.date ERROR

The issue is been solved.
Do don't set the PHP memory limit to 128 let it be 64M. Mohammad Shoaib

05:27 AM GOautodial Open Source Omni-channel Contact Center Suite Bug #2029: dial lead time

Hi,
Set Timeout in dial plan mentioned in carrier. Mohammad Shoaib

04:55 AM GOautodial APIs (goAPI) Bug #2101: survey press 1 campaign

Hi,
No attached file found.
Regards,
Mohammad Mohammad Shoaib

04:54 AM GOautodial Open Source Omni-channel Contact Center Suite Bug #2117: Problem with the admin user

Hi,
Please elaborate the issue you are facing with ADMIN user? Mohammad Shoaib

04:51 AM GOautodial Open Source Omni-channel Contact Center Suite Bug #2119: Agent interface disabled when selecting Campaign

Hi,
Have you tried updating the GoAutoDial with latest version via GIT ? [[http://goautodial.org/projects/goautodial... Mohammad Shoaib