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Bug #2173

closed

No playing message on Survey campaign

Added by Amit Brahmachari over 9 years ago. Updated about 9 years ago.

Status:
Closed
Priority:
Urgent
Assignee:
Amit Brahmachari
Category:
Features
Target version:
-
Start date:
07/28/2015
Due date:
% Done:

0%

Estimated time:

Description

Hello,

After configuring a campaign for survey mode (8366), uploading the asterisk formated audio file, I start the campaign, vicidial calls the leads(in this case my own number for testing), my phone rings but I hear no message.

any idea of what have I missed on configuration?

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 #1

Updated by Mohammad Shoaib over 9 years ago

Hi,
The problem would be with the audio file you have uploaded. The format might be incorrect, make sure you have 16bit Mono 8k PCM WAV audio files.

Regards,
Mohammad

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 #2

Updated by Levy Ryan Nolasco about 9 years ago

  • Status changed from New to Closed
  • Assignee changed from Jerico James Milo to Amit Brahmachari

Hi,

Make sure that the audio file is in correct format. It should be 16bit Mono 8k PCM WAV audio files. This issue/bug tracker is meant for bugs, feature request and issues related to the GOautodial CE ISO, system installation and the GOautodial applications (GOadmin, GOreports and GOagent). To get help from the community, please post your concerns in our forum board at http://goautodial.org/projects/goautodialce/boards

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