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Desktop notifications for agents

Added by Mohammad Abu Musa almost 10 years ago

Hello,

The problem is simple, agents login to the web interface using firefox, they get involved with other tasks that require them to use other windows therefore Firefox is hidden so they do not get a notification or alarm on the web page. is there a desktop client or a notifications method to show the agent that there is an incoming call

Best,
Moe


Replies (2)

RE: Desktop notifications for agents - Added by striker 247 almost 10 years ago

are you using goautodial for only inbound ? or for outbound.

if it is only inbound you can use option called On Hook
once on hook enabled, whenever there is incomming call your softphone or ipphone will ring,
unless you attend that call , the customer will be on hold.

br
striker
www.striker24x7.blogspot.com

RE: Desktop notifications for agents - Added by Mohammad Abu Musa almost 10 years ago

Awesome, it worked for inbound

Thanks

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