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Multi site capabilities

Added by jean cerien almost 10 years ago

Hello

I am looking to implement a call center on multiple sites, pretty spread out (across atlantic & pacific), so no real possibility to have one installation and remote agents.

I'd like to have the incoming / outgoing calls, as well as agents, to be handled locally, but have a centralized / common reference for scripts, ivrs, audio, and mostly, statistics. Worded differently, I'd like all media to be local (for obvious quality reason, cant cross twice the atlantic for a call), and all the rest to be centralized / common / shared.

Could you point me into some directions on how to achieve this ?

Rgds

Jean


Replies (1)

RE: Multi site capabilities - Added by Demian Biscocho almost 10 years ago

Can you give more details? Are you going to setup individual systems per site or do you want to inter-connect all of them or something?

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