User groups and supervisor access
Added by Fredrik Litsen over 9 years ago
Hi,
I've been trying yo figure out how to set up a Supervisor user group with restricted access to settings etc.
No matter how i try the Lead and Agent Resources on the dashboard is showing 0 and wont update when i use the new user group.
If I change to ADMIN, everything works perfect again
Is the user groups/user levels working properly in Goautodial 3.0? In that case, is there a guide or thread that can explain how to do this?
Searched the forum and the GoAutodial manual for an answer but cant find anything.
Fredrik
Replies (3)
RE: User groups and supervisor access - Added by Levy Ryan Nolasco over 9 years ago
Hi Fredrik,
You can create a Supervisor usergroup using the default Supervisor template. You can modify the usergroup advance settings Dashboard Agent Lead Status is checked/enabled.
RE: User groups and supervisor access - Added by Fredrik Litsen over 9 years ago
I´ve tried that but if I use that template, the Agent Lead Status is not updating.
I can only see the Total Calls increasing, but not number of agents etc
I assume there's a setting for this but i cant get it to work.
Can someone guide me one this problem?
RE: User groups and supervisor access - Added by Levy Ryan Nolasco over 9 years ago
Hi,
Try to edit your Supervisor usergroup settings "Agent Status Viewable Groups" and "Allowed User Groups" make sure you select the Agent usergroup.