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User groups and supervisor access

Added by Fredrik Litsen over 9 years ago

Hi,

I've been trying yo figure out how to set up a Supervisor user group with restricted access to settings etc.
No matter how i try the Lead and Agent Resources on the dashboard is showing 0 and wont update when i use the new user group.
If I change to ADMIN, everything works perfect again

Is the user groups/user levels working properly in Goautodial 3.0? In that case, is there a guide or thread that can explain how to do this?

Searched the forum and the GoAutodial manual for an answer but cant find anything.

Fredrik


Replies (3)

RE: User groups and supervisor access - Added by Levy Ryan Nolasco over 9 years ago

Hi Fredrik,

You can create a Supervisor usergroup using the default Supervisor template. You can modify the usergroup advance settings Dashboard Agent Lead Status is checked/enabled.

RE: User groups and supervisor access - Added by Fredrik Litsen over 9 years ago

I´ve tried that but if I use that template, the Agent Lead Status is not updating.
I can only see the Total Calls increasing, but not number of agents etc

I assume there's a setting for this but i cant get it to work.

Can someone guide me one this problem?

RE: User groups and supervisor access - Added by Levy Ryan Nolasco over 9 years ago

Hi,

Try to edit your Supervisor usergroup settings "Agent Status Viewable Groups" and "Allowed User Groups" make sure you select the Agent usergroup.

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