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No ringing when dialing

Added by Ali SOUISSI over 9 years ago

Hi,

We are using goautodial 3.3 update from 3.0 ISO installation, agent needs to hear ringing tones while dialing manuel number

Asterisk version: Asterisk 1.8.23.0-1_centos5.go RPM

Dial plan:
exten = _9X.,1,AGI
exten = _9X.,2,Dial(${IAXTRUNK}/${EXTEN:1},,tTor)
exten = _9X.,3,Hangup

Thanks


Replies (7)

RE: No ringing when dialing - Added by Demian Biscocho over 9 years ago

Ringing tones depend on your SIP carrier. Since the manual call is being placed via the agent UI through Asterisk, it receives whatever the SIP carrier sends back. Compared to softphones and hardphones that generate fake rings, manual dial through the agent UI does not.

RE: No ringing when dialing - Added by Ali SOUISSI over 9 years ago

i'm using a IAX2 carrier and it supports Ringing tones

RE: No ringing when dialing - Added by Demian Biscocho over 9 years ago

The your agents should hear ringing tones if your carrier sends them back.

RE: No ringing when dialing - Added by paul hughes over 9 years ago

On your dial plan try removing the "r" off the end of line 2.

I had the same issue if the "r" is in place we dont get the ring with one of our carriers. Once we remove it the agent get's ringing ok from the carrier.

Regards

Paul

RE: No ringing when dialing - Added by Ali SOUISSI over 9 years ago

thank you Paul for your reply no ring hear without r

RE: No ringing when dialing - Added by paul hughes over 9 years ago

Soz for the delay getting back to you ...WWHhhhaa still no ringing??

RE: No ringing when dialing - Added by paul hughes over 9 years ago

Just noticed your dial plan...

May possibly be
exten = _9X.,1,AGI in line one

should it be
exten => _9X.,1,AGI

Possibly agi isnt reconizing that the call has been placed?

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